Location, rite next to where the Event was taking place

I Booked flights , car rental and hotel through JetBlue in June 17, 2024 and when we got there it took awhile to look for my reservation#4156964308. When my wife and I were eventually given the room 117 next to elevator rite by main lobby it was very noisy could hear everything. We were told since it was booked through 3rd party that members are given priority. meanwhile we got there early to beat the crowd. We were very disappointed that we had to go through that, We just hope no one has to experience what we went through. Thank you for your time and I just hope it reaches the rite channel of Management. God bless and have a wonder day

The staff was very friendly. I had an issue with my reservation and Deanna was able to straighten it out with no problems. She was super sweet and friendly. All the other staff were great as well. The hotel was clean and easy to access. It was quiet. I liked that the layout of the hotel is exactly like other new Holiday Inn Express hotels.

There were not many places to eat near by and we had to travel to other area's for meals. The free WiFi worked, but lagged some if you were trying to work and do multiple things.

The hotel was clean and the lobby was very nice. The staff were so kind and even gave us coupons for the arcade/entertainment venue next door for our family. The room was nice and the bed were very comfortable.

The toilet had a weird handle that would get stuck and the toilet got clogged easily. The desk staff brought us a plunger to remedy it. The pool temp was chilly.

Wonderful staff. Front desk, breakfast, and housekeeping staff were all friendly and very helpful. Room was very comfortable, clean, and spacious. Breakfast was good. Fresh ground coffee was spectacular.

All was good.

Room was spacious, clean and more than comfortable. The staff was friendly and helpful with any questions asked. Breakfast was delicious and checkout very easy.

The only thing that I noticed was a reddish brown stain on one of the bath towels. I know some things might get overlooked (especially when doing bulk loads of laundry) but that was the only off-putting thing of our stay.

Clean and updated

The website did not disclose additional charge amount for pets. Was surprised at the $75 pet fee amount PLUS a $ 75 incidental fee added as well. This should have been clarified online.

Very clean, nice staff, location

I will first say I was traveling with my child and this was Not really the hotels fault but we Couldn’t believe the Absolutely rude/loud hotel guests on the 4th floor we were staying on. Slamming doors and allowing young kids to run around like a playground while the parents did nothing. So much for a good rest.

Clean and very comfortable bed Receptionist was doing their best but they need training

They ignored my request Didn’t refund my deposit yet Checked in at 4 PM was very crowded The queue wasn’t clear.

The breakfast was excellent--really appreciate that the oatmeal was prepared in a slow cooker; loved my cinnamon bagel. The comfort of the bed was exceptional. We had been looking for a quiet, reasonable place close to Chicago. (We make our halfway stop from Minnesota as close to Chicago as possible--we will be coming back here regularly! There is a new, lively shopping area (The Arboretum) nearby which had several meal choices.

The only thing I can think of was the lack of decaf coffee with breakfast--some of us can't have caffeine, and I didn't appreciate the idea of having to make my coffee in the room and carry it down.

Fast and easy check in and out. Coffee available 24/7! Mini store and complimentary items you may have forgotten! Super clean and quiet even on a concert night! I highly recommend staying here. Easy walk to the NOW arena.