The staff was very polite and helpful! The staff went out of their way to help me, as I had an injured knee. They brought my luggage to the room and even keep my ice packs for my knee in their freezer. Not to mention….the shuttle van driver drove me across the parking lot to a restaurant so I wouldn’t have to walk on my injured knee. The manager over the breakfast asked if I had paid for the breakfast and I replied I was not sure. She immediately said Your meal is on us. Over the years, I have always stayed at the hotel when I am traveling from the Cincinnati airport. I am a customer for life!!

Facilities are clean and well-kept. Was easy to relax and to sleep. TV channels were more than adequate, lotion, shower soap, shampoo & conditioner were of good quality. Overall, it seemed like a well-run facility and exceptional staff. They went above and beyond my expectations. I walk with a cane and am prone to falling. The front desk manager and staff were so very helpful. That morning Brian met me at my room promptly at 4:45 a.m., he escorted me to the main lobby, helped with my bags, loaded them on the shuttle and, then he even carried my bags into the airport (Delta ticket counter). I am so grateful to Brian, to the shuttle driver who gave him the time to further escort me to the ticket counter, and to the front office manager and staff who facilitated that service and to Brian who was amazing and a life-saver! Thank you, Hilton Cincinnati Airport!

Very clean hotel and helpful staff. Location was excellent. Close to airport and walking distance to several resturants. The room was very very quiet.

No microwave in the room

Flew in late to Cincinnati Airport, had a bit of trouble finding the pick up spot at the airport, no fault of the hotel. Called the hotel they gave us great directions, and sent a shuttle to pick us up. Really nice staff particularly when it was late at nite. I'd stay here again.

nothing

It's clean. It's convenient. It's centrally-located for easy interstate access, plenty of food options, and medical care just across the street. All in all, it's going to be difficult to find a better option.

As good as the in-house restaurant is, the prices hit even harder than expected. The good news is that the menu is small but diverse, the meals are prepared fresh, and the bar is stocked to allow the numbing of nerves before the bill is presented.

The shuttle from the airport to hotel was ontime. The room was clean and modern. It was much larger than I had anticipated, too! The bed and pillows were comfortable. Even though we arrived very late to the hotel, the staff was very welcoming. Had a great nights rest!

The bathroom was small. The toilet need a little help with the handle to properly flush and the bathroom door barely closed with the toilet in the middle of the room. The hotel charged my credit card $15 more than what was promised by Booking.com. Hopefully I will be receiving a credit soon.

I had to pay for breakfast it was good but pricey.

The front desk clerk didn't seem to know how to run my debit card for payment and made it seem like I wasn't financial able to pay for my room was uninviting to say the least as if that weren't enough the fact that a staff member come knocking on my door 2 hours prayer to check out time asking me for a direct time that I'd be checking out was a little rude last but not least the pool area was to cold for it to be indoor.

The bed an pillows were soft and wonderful. The size of the room was exceptionally great.

That the rates don't include breakfast. The bathrooms could be larger for sure. The handicapped parking was all blocked off by cones for no apparent reason both upon check-in and out.

Front desk was exceptionally helpful, friendly, and professional. The room was spacious and clean and the bed quite comfortable. The hotel offers extended parking and 24-hour airport shuttle - a must for this most recent trip. I stayed overnight at the Hilton because I had a very early flight the next day. Everything went smoothly with no hassles or worries about missing my flight. Would do this again!

No complaints or suggestions for improvement. Everything was excellent.

Facility was very nice and plenty of amenities including bar, pool & fitness center. Very spacious rooms & very nice comfortable beds. Everything was very clean & well kept.

Only thing would be that in room refrigerator didn't seem to cool my soft drink very much. But no big deal in grand scheme of things.