I enjoyed the customer service. It was genuine, and not rehearsed. This something most staff in the field miss or just don't get it. Your team lived it and in turn we received it. Thank you for soaring in this area. I wished I'd paid closer attention to the Desk Clerk and Housekeeping attendant. Desk Clerk was very warm, friendly, and accommodating. She did this with a guest issue over the phone and checking in 3-4 separate guest rooms. You would never know she was under pressure the was she handled the situation. Housekeeping Attendant knocked on door introduced herself, I opened the door to ask for a few more minutes to finish packing my belongings. While smiling she let me know to take the time I needed to gather my things and she would return shortly to attend the room. Her incredible smile and calming voice just made me relaxed so that I would not rush and forget thing. And as I was making my walk to the car she saw me and made it her priority to thank me for staying there and wished me a safe journey to my destination. As I got in the car I sat and watched a couple approach her with questions, I assumed she answered them to their satisfaction because when they turned a began to walk away their smiles matched hers. As they were walking to their car the couple turned around and waved bye. She was still there to give them a return wave. She like your desk clerk are becons of inspiration in this day and age of guest services. Thank both you ladies for restoring my faith in hotel services. PS. I retired Marriott after 25 years as one of the Department Directors.

I truly can't say I didn't like anything. That's not true. The shower in rm 316 needs repairing. There is barely a trickle of water coming out of the shower head.

I was very appreciative of how clean my room was. The amenities were great.

There was definitely a smell in my room that was clearly trying to be masked by a deodorizing spray. I think more effort could be put into keeping smoking (or previously smoking) rooms separated or deodorized.

We very much enjoyed our stay at your hotel. The location was great and very accessible to US 90. The staff was very professional and informative. Gave directions to to restaurants and shared information about Morgan city.

N/A

Excellent value. Restaurant on site had good food and good choices. Staff was very helpful with information about features of the city,

Good location not too far from anything

It was an older hotel. The room was kinda stuffy and the air conditioner made noises when it cut on and off

I leave for work before breakfast is ready,it would be nice if they had some quick option to grab before the kitchen opens

Coffee maker in rooms is poor quality and I leave before the kitchen opens in the morning

Staff was friendly, Breakfast was delicious We ate lunch once and had a gorgeous salad that we actually had to call the chef out to compliment

Nothing

People and staff was exceptional. I would recommend to others about staying here.

Everything was good

This is probably one of the best hotels I've stayed at in a couple years. Highly recommend P.S. The have the best Sunday brunch !!

Laundry on site. Good breakfast included in price.

It was a little dated but that was reflected in the price.