The one receptionist (Dawn) was so unprofessional and rude. She wouldn’t let my guests go past the lobby because their name wasn’t n their records. But, when I booked and at check in, I was never asked the name or number of guests. When she called up to the room to ask if it was ok for them to come up, she had an attitude with me from the start. Mind you, this was 1:00 in the morning and I was in a dead sleep when the phone rang. She couldn’t hear me, so I got up and went down to the lobby and when I got down there, there was nobody there. So I walked outside to find my guests and couldn’t find them. Walked back inside and she was standing in front of the lobby desk and I asked where they went and she said they already went up. Her and I then got into a pretty heated argument and she followed me the whole over to the elevators yelling at me the whole time and wouldn’t let the elevator close. Then she told me that I was kicked out of the hotel and she was calling the cops. Needless to say, I never heard from her and she never told her boss what happened when I told her the following morning.

Rooms were comfortable, nice location.

Check In process. Reserve a room for another guest thru Booking.com and mark the option to pay on counter because the intention was for him to pay for the room. Then I noticed they charge to my account and not to the guest credit card. That happened with 2 different guests. I call them and they explain to me that they cannot make any changes in the payment method if reservation was made thru a third party. I told them that it is probably the tenth time I reserved for another person and never have that situation.

The king size bed and the pillows were very comfortable. The linens were fresh and clean. The room was quiet and the A/C kept the temperature nice and cool during a very hot day. The hotel is in the parking lot of a large mall, which could be convenient. The staff members we encountered were very friendly, efficient and helpful. The fridge and microwave were appreciated, and the coffee at breakfast was very good for hotel coffee. We did not have anything else at the breakfast. The desk and chair were convenient.

The age of the hotel is showing. Carpets, while vacuumed, are dingy and dark and probably need to be deep-cleaned or replaced. The armchair in our sofa-bed king room was dirty and worn, with holes in the upholstery; we did not sit in it. The leatherette sofa was better but again, wearing out. However, for the price and convenient location, it was okay for a night or two. If we need to return to Hagerstown we would likely stay there again.

Staff friendly. Mentioned problems with room. One problem taken care of right away, other noted for maintenance - felt as good response.

Outside seems grounds could be cleaned better. There are way too many cigarette butts on the ground. Parking lot: Handicap parking a bit away from the door. Regular spots, no pass thur from front parking area. One must walk around the long island or walk up and over stones on the island. Just could be designed better.

Breakfast is awesome! The old lady(forgot her name)in the kitchen and facilitating the breakfast was so friendly and professional. Mr. Jay and they Reception desk with other staff are helpful. They managed to accommodate us despite of not seeing our reservation thru booking.com.

Some guests (adults) were very inconsiderate playing ball in the indoor pool like they own it. They were all over the water. Which other people couldn’t do anything but wait. It would be nice if someone will facilitate or at least check the place from time to time.

The staff was very nice

I had booked a room and booked it for Dec 22 by mistake, and it should have been for Nov 22. Tried to get the dates changed and was denied. I ended up having to cancel and lose my $103. And then had to rebook for $173. I do not think that was fair, I still stayed at your hotel, but I just wanted to switch dates because of an accident. The hotel was pretty good other than that. Was not happy at all losing money at all but especially this close to the holiday's

It was ok. Nothing spectacular

At breakfast I toasted 2 slices of toast, buttered them and as I started to eat a slice, there were little gnats flying around on the toast. I mentioned it to the employee who blamed it on people not closing the bread container. I poured cereal and when I got to my table, it was the same nasty gnats. Disgusted, I threw it out. Told 3 employees at the front desk who I couldn’t understand. I told them the place needed to be fumigated. Disgusting

The room was updated and comfortable. It featured a king bed, sofa and chair. It was enjoyable to spend time in the room. The bathroom was also in good shape and clean. Breakfast was also pretty good.

There was very little we did not like. One of the front desk clerks was asking another customer intrusive questions about their personal lives, so that felt a little uncomfortable. But overall, there were no complaints, especially at the price point.

The scrambled eggs were done to perfection! The hotel was nice and clean and the staff was friendly. We had bicycles on top of our car and were glad the parking lot was somewhat private so we did not have to worry about them getting stolen. We could also see them from our hotel window.

One of the curtains was ripped. The toilet seat seemed especially low and one of us was handicapped due to recent surgery, so a higher toilet seat would have been nice.

The staff were very welcoming and friendly. They made sure all of our needs were accommodated in a timely fashion. The rooms were great for the value. One night we stayed in the king spa suite and the next night we stayed in the one bedroom suite. Both were very clean and large for the size. The attendant at the breakfast bar was outstanding. The food was great and she had amazing service. I will definitely be coming back when we are in the area.

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