I stay at the Hyatt Owings Mills twice a week, and I can confidently say it feels like my second home. The standout feature of my experience is the phenomenal service provided by Darrien. No matter how busy he is, Darrien always takes the time to ensure I’m well taken care of, whether it’s with personalized recommendations or just checking in to make sure I have everything I need. His friendly and attentive nature creates a welcoming atmosphere that’s hard to beat. The hotel itself is always spotless, comfortable, and convenient, but it’s Darrien’s unwavering commitment to guest satisfaction that makes each stay so special. He truly makes a difference and has earned my loyalty.

I travel to Owings Mills twice a week for work, and I’ve been staying at the Hyatt regularly for some time now. Without a doubt, what sets this hotel apart is the incredible service—especially from Darrien. He consistently goes above and beyond to make every stay seamless and comfortable. Whether it’s remembering my preferences, providing thoughtful recommendations, or simply greeting me with a friendly smile, Darrien makes each visit feel personal and special. His attention to detail and dedication to guest satisfaction make him an invaluable part of the team. The hotel itself is always clean, well-maintained, and offers excellent amenities, but it’s Darrien’s exceptional service that keeps me coming back every week. If you’re looking for a place with amazing staff and a home-away-from-home feeling, the Hyatt Owings Mills is the perfect choice!

I recently stayed at the Hyatt Hotel in Owings Mills, and I can confidently say it was one of the best hotel experiences I've had. From the moment I walked in, the staff made me feel welcomed and valued. The property itself is beautifully maintained, with clean and modern rooms that provide both comfort and style. The real highlight of my stay, however, was the outstanding service from Darrien. He went above and beyond to ensure my stay was perfect. Whether it was offering personalized recommendations, addressing any questions with a genuine smile, or simply making me feel like a VIP, Darrien truly embodies what exceptional hospitality is all about. His warmth and professionalism set the tone for my entire visit. The amenities at the hotel are top-notch, including a fantastic fitness center, a relaxing lounge, and a delicious breakfast spread. The location is convenient, with plenty of dining and shopping options nearby. If you’re considering a stay in Owings Mills, I highly recommend the Hyatt – and be sure to meet Darrien, who will undoubtedly make your stay even more memorable. Thank you, Hyatt, for an unforgettable experience!

Coffee

The staff couldn't keep up with the amount of people eating breakfast. Whenever I went down to eat, the supplies were out, like plates, napkins, syrup, coffee. The food was cold even in the warmers. The staff was so busy, there wasn't time to empty the trash that was overflowing or wipe tables and food area. I was at the hotel a week and most days I just got coffee as the food was not worth eating.

The young lady that greeted us when we entered the doors of the property was courteous, friendly and made us feel like we were the VIP guest of the day. I love good customer service and that is what we received at check-in.

I didn't like that the cook would not refill the food trays without a request from the guests. If she sees that the tray is empty why sit there looking at empty trays and your guests are waiting for additional food. When I requested bacon at 9:30 am i was told that I was late so I asked her what time is it now.? Of course she never responded but she eventually put out more and other guests were happy as well. But why sit there looking at empty trays and your customers are waiting.

This is my husband & my go to when we can get a night away from the children. The rooms are comfortable and we love the continental breakfast. The staff has always been professional and friendly.

We had a little overnight snowfall, the staff hadn’t cleaned or salted the parking lot before I left at 6:30 am but my husband said it was cleaned by the time he checked out

Front desk was very helpful when I went to check in on Saturday and check out on Monday.. I forgot her name..I think Sandra? she works on Monday morning around 7 am.. she was the best had my room ready early very accommodating.. Also Karen the cook was so so nice and extremely helpful.

The carpet in the room was a little dirty and in the hallways, also the noise level outside with the motorcycles. ,. could hear all this.. also water bottles in the room when checking in should be when you check in..

The room was very spacious and comfortable. The free breakfast was way more than what I expected. The staff was super helpful and friendly.

I would like for Booking to be more on the same page with properties. Booking should update all property information so there are no surprises during check-in. Also, I didn't particularly appreciate that my credit card was charged before I even made it to the property to check-in.

The property was extremely clean and I love that they actually have a full breakfast & not a grab / go box that a lot of hotels have continued with since the pandemic. I also like that you can’t get on the elevator(from the lobby) unless you have a key card. I would definitely stay again. Nice value for the money. The young lady that was working when we checked in on Thursday 4/4 was amazing; however I failed to get her name. She handled an annoyed customer extremely professionally.

My mother dropped some coins in the sofa and she had to reach under to get there was a lot of dirty.

The room was clean with lots of natural light and ease of use. The shower and space was very comfortable. I was able to do some work at the desk comfortable with the lighting provided.

the television didn't have many HD stations which didn't leave much for viewing. Rarely used it. There were no coffee stirrers or napkins in the basket. Wished they had disposable spoons. The bed sheets were too thin for it being a Hyatt. So were the towels