The room was pleasant and clean with excellent easy to adjust climate control. Bedding was pleasant. Breakfast was real, and had something for everyone. The location is in walking distance to downtown and the bus or train station, and the highway is close by as well.

This is a complaint about all hotels these days. Everyone's tv service at home is streaming these days. It seems like it should be easy to set up the tvs so people could log in to more than just Netflix. I always end up using my tablet instead of the big television in the room. Actually, if one could cast the tablet to the TV, that would be even better because then the hotel wouldn't be capitation people's PII and have to deal with properly handling that data.

Service at check-in; breakfast; room size and the fact that there were two queen beds; good size bathroom; TV with streaming options; proximity to Northampton; good thermostat for AC and heating; plenty of parking; fridge, microwave, ironing board and hair dryer in room

Just minor nitpicks - could have had a telephone shower as well; could add some international sockets to the sockets in the room

Comfortable and functional. Good breakfast for a midrange chain hotel like that.

Check-in took inordinately long. We were literally at the counter 20 minutes trying to check in, while she fought with her computer, forgot things, had to redo things or ask other colleagues for help. Room make-up policy was unclear. Was it on request only, or automatically done? Despite asking the woman 3 times, it still wasn't clear because her answer was always vague. "Fitness center" very small indeed. A bit more expensive than we expected for that location.

First of all Northampton is a fun city to explore and has some beautiful biking paths. It was a nice place to stop on the way towards our final destination. This hotel was in a great location easily able to walk to town and explore. The hotel was nice and clean with a full breakfast. The staff, as well, were helpful and sweet. I had paid for the hotel through booking.com but their system did not fully register this and they patiently worked with me to figure out the issue. I also liked the fitness center - a bit bigger than most hotel gyms and I always appreciate when they have dumbbells - not a given with many hotels). And again, very clean which is always the most important part of a hotel for me. We also had a gorgeous view of some mountains from our window and we watched the sun set.

My only complaint is that the room was a bit small for the price. I felt a bit cramped. For one night it was ok but multiple nights could get annoying.

The location is great the garden and view make special, the vibe, the breakfast had good choices, health and tasty, any request at the front desk was answered and they accommodated and that is top.

the bathroom door at the springfield Inn didnt give you privacy, that sliding door is not enough for you to feel comfortable to use the toilet or shower.

The room was very clean, roomy and comfortable, as always. This is our go-to place when visiting my daughter at UMass Amherst. The free breakfast was delicious and we love WEBS yarn which is in ealking distance! In the past three years we have stayed here and it never disappoints!!

I.had a problem with my first room and they upgraded me with no problem. In the lobby they actually pay attention to the customers and I love the snack area and the free breakfast was so good.

There was a spider in my room, but they change me right away.

A quick drive to Main Street. Staff was very nice. Room & bed was very clean & comfortable. Parking lot is well lit and you don’t have to walk far to the lobby.

I paid a little more than I liked because I prebooked and did free cancellation just in case. The hotel gets full quickly when local events are happening.

Room was very modern and comfortable - lots of outlets to plug in chargers. TV was great. Shower was really nice.

Would have liked breakfast to run a little later - it ended at 9 and we would have liked to be able to sleep a little later.

Good location. Clean and comfortable room. Really nice breakfast with waffles and a couple of other hot options along with many cold options. The man working the food area was super-nice and helpful. All of the hotel staff were very friendly.