The lobby was very nice, staff were friendly. The room was spacious and clean.

We were charged for 2 bottles of water that were in the room fridge. If the water is not free/complimentary then there should be a sign or staff should tell patrons this upon check in.

Very pretty property, close to concert venue.Friendly, efficient staff. Great cart service but plan accordingly if they are well booked it can take some time to get car, but they kept up with it fairly well. Free shuttle service. Manager Cathy was great in assisting us when we couldn’t reach room service and ensuring our accommodations. Nice room with lots of space.

Didn’t really like the steps from the sitting area to the beds in the room, but it was only 3 so not bad but I have a bum knee. There were several closed roads and detours but it was no fault of the hotel.

This is my second stay and I absolutely love it! the location is great the parking option is amazing it's right across the street and it's close to everything downtown. And the most important part is that it is clean and well-kept kept which is very very important to us.

The only thing I would say is that room service ends at 6:00 p.m. if you're going to an event downtown and want to bite to eat it would be nice to have an option to have room service upon returning to your room.

The property was nice. It was in a nice location.

access to get to the restaurant next-door was an issue especially for someone that is in a wheelchair or on a walker. There was no place to warm up food in the room or on the property. And there was no pool even although that is not a dealbreaker it would’ve been nice to be able to relax in a pool or sauna or spa. There was no small store or vending machines for snacks.. Had to walk to 711.

Great location.with some updates would make perfect.loved the room design.would b better w out the glass block in tub so would b open somehow.but total 80s vibe.i grew up 80s so I liked it.but could use some updates.

Needs some maintenance to b at that price point.liked the weird floor plan of rooms but planters coming down elevater were leaking water and resulted in stains.paint flaking.vanity cracked.

Absolutely beautiful building and room! I really appreciated how clean the room was and how high end the hotel felt.

The 1:30 a.m. false fire alarm wasn't the greatest experience. All of the guests funneled outside and we couldn't find any employees and weren't sure what to do. We eventually walked around the building back to the main door and walked in and the hotel security informed us it was safe and just a false alarm.

Very spacious and clean room. All staff we met were very friendly and efficient. Lobby and hotel Lou he were comfortable and lovely.

We requested a shuttle to a wedding venue. Found out at check-in they didn’t travel the 8 miles to our venue - only a 5 mile radius. Staff located a taxi for us but the taxi was not able to return later that evening to take us back. He said a fellow cabbie would call us and they never did. We had no way back to the hotel. We ultimately found a ride back with friends but it was unsettling.

The shuttle service to LCA was very convenient and made our experience very easy.

It was truly beautiful. The staff was awesome, the room was incredible. Honestly, it was almost the best part of the trip. Fantastic location even though the view from our window was just okay. Overall amazing, I'd love to come back.

I was pretty happy with it. Getting dropped off was a little tight since there were a few cars waiting for valet but it wasn't that big of a deal.

Great location. Shuttle was convenient and easy to use. The room was nice with a great view.

Lighting in the room. I wish they changed their bulbs to soft white from daylight. It was very uncomfortable for the eyes. Also, glass block in the bathroom illuminated the sleeping area when the light was turned on in the bathroom at night. We had very loud neighbors, shouting until 3am, I had to go knock on their door and tell them to stop.