Like the other Canal Park hotels, the Suites is perfectly situated to access all parts of the city, and right downtown where a lot of nice attractions and restaurants are located. The staff were all great and very friendly.

The hotel is a little bit older and could perhaps use a bit of a renovation, however, there is nothing that stood out as being bad. I think the gym could certainly use a facelift, and breakfast was par for the course, your basic, boring and standard fare. Finally, the keycards didn't always work in essential places, like calling the elevator. A new card reader could take care of this issue.

Breakfast was a very decent buffet. Full kitchenette in your room is wonderful. Building is very unique, loved learning about the history and seeing old pictures of the building and area. Close to the lake walk and lots of restaurants. Value for a downtown hotel was great, we would definitely stay again.

If you have an inside room you will not have an outside window, missed looking outside, since you're downtown and close to the lake not seeing out is a bummer. Sauna was broken.

We love the close proximity to the Canal Park area.

The hotel has said it's working on some updates. We didn't see any. The shower was clean, but it looked like mold was beginning to grow. Our bathroom light went out during the night when my husband got up to use it. Their new pet charge fee is ridiculous. We researched surrounding hotels that were allowing 2 dogs for the same price of one at the Suites. We always come in the summer and expect to pay more- but it was pretty pricey for the hotel just being a hotel.

The location was walkable to our concert at the Symphony Hall. Parking was convenient & free. The room was large & comfortable. The swimming pool & spa looked amazing- will use next time.

We went to breakfast at 8 am. Breakfast was to last until 9:30 am. Many of the food items were sparse or not available- no scrambled eggs. All but 2 of the breakfast table & chairs are up a story & 1/2 set of stairs. Since both tables near the breakfast buffet were occupied- I had to go upstairs to have a table. Doing that many stairs & carrying a plate of food was difficult for me. I could have sat on 1 of 2 couches to eat- but that is not conducive to eating plated food. The lobby & breakfast is large & I suggest adding 2-4 more tables & chairs there. Plus- one reason that I chose this motel was for the included breakfast- I was disappointed that breakfast items were not kept fresh & full.

I was having a problem with noise and kids playing ding dong ditch with my room all evening, and they moved me without any hesitation when I went down to tell them about the problem I was having. They are awesome! I came to spend some time healing from a horrible call I had as a paramedic, so it was really nice to be taken care of in that way. I got the quiet, healing experience that I needed. Thank you so much!

Everything was great. Thanks again!

Location was great for the price. Much less than the hotels on the lake shore. The hotel is in great shape and well maintained. We stayed there last approximately 30 years ago when it was new.

Had two issues with the room. The toilet seat was loose and the TV remote didn’t work. I tightened the toilet seat to make it usable. We controlled the TV using the controls on the back of the TV. Both issues were reported to the front desk when we checked out. Neither issue affected my previous responses.

We loved how close the hotel was to everything. We were within walking distance to different places to eat, shopping, carriage rides and seeing the beautiful water views plus so much more. The staff were all very friendly. There was a good variety of food for breakfast. Also, they are a pet friendly place so it was very nice to see everyone’s fur babies.

We stayed in room 203 which has a door that goes to the pool area so it gets very loud in that room when people are in the pool area. We were also awakened by something turning the switch off on our fan we brought from home on the first night and the second night my S.O. was awakened by something giving him the chills when he’s a rather warm person. We didn’t sleep much the entire weekend. Other than that, we had a great experience with everything else.

Good location. I liked that it had a fridge, microwave, and it was like a little apartment. Nice view out the window. Good amount of space in the room

would have been nice to have a bedside table on both sides of the bed. Need a nightlight in the living room/kitchen (I stubbed my toe on the coffee table). The signs all over don't seem to apply so take them down or update them. Give the occupants a dishwasher pod for every day (not just one). No elevator to load/unload luggage in the front.

High ceilings and decor gave the room a European flavor which we loved. Definetly liked the large kitchen/desk/TV suite. Bathroom was adequate. Liked the soap, lotion collection, Shower worked well. Liked that the bathroom and connecting hallways were spacious as was the bedroom.

Floor of our bedroom was slightly slanted causing the drawers to hang out. One curtain on the bedroom window was loose and hung down at an angle and you could not bring it across to shut out the light. The light blocking shade was good altho it did not come up all the way up leaving several inches where ambient light was emitting at night. I think I would have slept better if not for that. Breakfast was ok. The eggs and french toast were ok. Not very tasty but average enough.

The parking lot was perfect right across the street. The staff was super friendly and helpful. They accommodated our extra wishes with no problems. The breakfast was fantastic. It’s the best hot breakfast I’ve had at a hotel ever. The maple sweet potatoes were out of this world!

There is no improvement at all that I can suggest. The building itself had five or six stairs to walk up with our luggage to enter the hotel not at all an issue, but a little cumbersome with luggage.