Huge suite, very clean. Friendly, helpful staff. Our friend was staying with us but arriving at a different time and the front desk attendant made sure to make his late arrival easy and provided extra blankets. Compared to another local hotel, it seems like they run a tight ship. It was also relatively quiet despite the downtown busy location.

The parking situation is a pain in the butt but there are at least spots behind the building. Also the AC in the two level suite we stayed in made such disruptive noises that we had to turn it off.

Everything, except for parking...see below. Beautiful almost floor to ceiling windows overlooking the cute downtown. Very large room with sitting chair and ottoman. Convenient frig and microwave. Breakfast was phenomenal with plenty of hot and cold items. Never saw so many variety of milks offered before. Coffee very good for a hotel.

Very difficult to maneuver luggage from parking garage behind hotel to the actual hotel. Parking garage was all steps..no elevator. Was told to park in front of hotel...think double park to load up cart and then repark in the garage.

Nice room comfortable room, with nice Italian restaurant attached to it. very friendly staff.

The need to park way back behind the hotel in a parking garage with homeless people in it. Couldn’t get in the front door upon arrival, and it’s out of view of the front desk. Walked around building awhile and finally found the buzzer to get assistance getting in. Guess there’s been a problem with the door.

The bedding was very nice. I also liked the brightness of the washroom and the convenience of the shower with almost immediate hot water. I liked the charging station on the bedside table. I really did like the location as well in Main Street.

The closet was at the front door where the chairs were set with a tv. It was inconvenient to go out to the doorway area for my clothes that were hung up. The layout wasn’t right. Then inside the bedroom area there was a big blanket space with nothing? It looked like something was missing. The view outside the room was totally blocked by huge AC units. It blocked the light as well.

Location is fantastic if you are into walking around this beautiful town. You are steps away from shops, restaurants, theater, even rail trails. Breakfast was surprisingly delicious. Menu was standard fare, but well prepared, which elevated the experience to something equal to or better than made to order diner food.

No way around the fact that the parking is inconvenient. It’s on the second floor (open air, no elevator ) of a parking garage about a block away from hotel. There’s a small amount of paid parking in front of the hotel on a busy street, probably would help during check-in and out. Not sure if this is a good choice during winter weather or any time for individuals with mobility concerns.

The location was perfectly situated on beautiful Main Street. Close proximity to shopping and restaurants. The rooms were huge and the hotel is so charming.

We were told that rooms are serviced every other day. Not ideal but okay. However on our "service" day, only the towels were replaced and the trash cans were emptied. The room was not cleaned. The bedding was pulled up but the beds were not properly made and the pillows were disheveled.

Central location, old factory building, exposed brick walls were extremely nice, never stayed in such a nice hotel room with real brick walls. Many restaurants nearby in walking distance of 3-5 minutes. Loved the downtown area.

Nothing.

the place is awesome stuff is great location is great

ac was broken so a window unit was installed. it was loud and not big enough to cool the room

Extremely clean room. Nice staff

No heat in room despite thermostat ☹️ PARKING: This is just awful 😞. Yes they offer the top level of a parking garage which has NO ELEVATOR!!!!!!!! As a senior this was a challenge. This has influenced my decision NEVER to stay here again-sorry. One other issue signs with direction as to the hotel back door let alone room location would be most important.

The location was great since we were in town for a concert just down the road. Parking was easy. Breakfast was plentiful.

We couldn’t turn off the loud fan in the room even with the help of the maintenance man. Fortunately I could turn my good ear down to the pillow.