My husband and I stayed in the lodge, and it was beautiful and comfortable. It appeared to have had new carpet installed very recently.

The only reason that I would not rate everything as excellent is because there was no one working in the office. All correspondence was done through text messaging or email. To check in to the lodge, another visitor had to tell us to go to the office door across the street and an envelope with our name was printed on it with the entry codes. No one was in the office the next day to check out and there was not a message from them. It ended okay, but was strange and I worried until I got the check-out confirmation two days later. Just strange with no interaction with staff or house cleaning.

It was quiet the week we stayed hardly anyone there. Lodge was peaceful, room was nice, pool was wonderful, restaurant on site was delicious.

Not enough toilet paper left, very little paper towels were in room. The remote to use with DVD player to access Netflix was not in the room . Coffee maker was dirty inside machine. I had wished the main lodge fireplace was lit at night even just briefly , it didn't go on until my last night there seems when the crowd of people came to stay. Overall it was a wonderful stay otherwise.

Comfy beds, easy check in, fire pit and verandah chairs were fun. Nicely spaced units. Peaceful setting. Easy parking. Efficient check in instructions. Very prompt responses to queries. Great value for a short stop in our longer trip.

Was disconcerting to be the sole guests- fortunately not travelling alone. A bit too far from town. Definitely needed a car to find dinner as we stayed on a night when on-site restaurant was closed. Very limited hanging or wardrobe space for more than one person.

We liked everything here. The location is right between North Conway and Bartlett/ Jackson. Right in the middle. Couldn't be better situated. A little Log Cabin we had was perfect. It was a great Retreat for us and we will definitely go back again. Comfortable. Had everything we wanted in the room. It was a great stay.

I think the only thing I could say that I didn't like was that the hot tub didn't deliver air through the nozzles. Usually you turn a little knob and it allows air and to give you that force, bubbles. This tub didn't do that. I even looked at it a little bit myself but it seems the problem is down on the pump more than likely. That would have made this 100% a perfect stay.

The privacy of the suite we were in was great and the unit was comfortable and homey....but saying there's a kitchenette in the unit is a little misleading!! There's a mini fridge and a coffee maker however...no silverware, no dishes, no S&P, a few small disposable plastic cups and 2 disposable coffee cups. An old bathroom sink was used for the kitchenette sink area, not stainless steel. Seemed the notion of a kitchenette in the unit was a laughable understatement. We ended up buying the things we needed to use the kitchenette as a kitchen. Paying 700.00 for 2 nights you would have thought that these minor amenities would be included.

See above statement....

The room was big enough with enough beds cute little fireplace loved the bathroom rustic look. I like that feel. Good shower pressure. We had a good time. We would stay again.

We went during winter so getting the kids back n fourth to pool was freezing and challenging but that wasn't a be all end all. It's just in a separate building so depending where you stay could be a walk in snow and ice. I imagine summer is just fine. Also I wish that restaurant on property did take out. These really aren't reason to sway us from ever staying again though.

Clean, location, service and help from the workers. They have a big restaurant in the property and it's great to walk for dinner. Close parking to the cabin. Overall we recommend the stay but make sure you choose the best cabin for your family.

We got a cabin which was divided to 2 parts, we got one of part for the family. You can hear every movement in the room (walking, TV, shower), so when we woke up early cause of jet leg, it made a lot of noise to the other part of the cabin. One air-conditioner didn't work and also the remote control of the TV, BUT they came right away to help and fix it. So service was good. The cabin we took was kind of small for 2 adults and 3 kids, and noisy as I wrote. Only 1 bathroom.

We love this place. Went once for our anniversary and now its our go to weekend getaway spot. Tuckerman's attached is a great place to get drinks and food!!!

Not that we didnt like it but some of the jets in our hot tub did not work. I would just advise them to check them when cleaning the room and maybe perform some preventative maintenance. Other than that there is nothing we didnt like.

The location of the lodge is perfect, tucked away yet close to town. The bed was so comfortable, more than my beds at home.

The bathroom ceiling could use some extra cleaning and attention (the ceiling fan and ceiling paint). Also the pull-out sofa bed may need some attention like vacuuming under the mattress and checking for crumbs between renters.

The wifi was good; however, the service around the facility wasn't great. My girlfriend and I had to drive back to North Conway to get a bar of service. I would recommend adding the email confirmation from either a third party or an official hotel site that the offices are closed at 5 pm. We arrive past their office hours, and we had no contact number to call. Also, when we called the number that was given it went direct voicemail. Luckily Kathy from the front desk called us to let us know. In the future, add their business hours/ another line to contact if guests are arriving late.