The staff - from the front desk, to the lifeguards in the waterpark - were extremely friendly and gracious. They made adjustments and provided for what we needed. The facilities are cozy and friendly, and well laid out, such that it's easy to keep track of your kids and let them enjoy the various activities. The hotel is just the Goldilocks size - not too big that anyone can get lost, but with plenty of space. The other guests were friendly and family-oriented so it attracts a nice crowd. Nice spacious rooms, with cool "log cabin" theme. All in all, it was a fantastic experience and we definitely look forward to coming back!

Nothing, except that at 2pm, the entire hotel shuts down suddenly, including the arcades. The kids were looking forward to playing some arcades after swimming, while i packed up the car, so that was a bit of a bummer

Kids club, Hurricane restaurant, variety of options at the food place in the waterpark

My family and I were a little taken back when we learned that the decent breakfast was not complimentary, as well already spent a ton of money for the booking at the hotel. Waterpark- the dressing rooms were very dirty. Nasty hair (including pubic) everywhere. Unknown colored liquids spilt in the dressing rooms. The females bathroom reaked of urine. There is a lack of room service, though it states room service available. We had to call to the front desk twice throughout our stay and each time the front desk told us we would have to go to the front desk to get said item

We come here often as a family to get away and the kids love it , it’s convenient you don’t have to leave your entire stay if you don’t want to they pretty much have everything there

We were a little disappointed our second night there it was 10:30pm and we have 2 kiddos under 4 who were sleeping and the room next to us had their music so loud it woke up our kids. Because it was before 11pm ( quite time ) they could only call the room and ask them to be quiet

They had restaurant inside the hotel. + it had a real affordable price.

Whoever used the room before my family, did several wrongs before leaving. *Shower had upside down to wet the whole bathroom when we first use it. *damaged the remote for the Tv. * Left the tv on the highest volume (of course on purpose) *on my last day, I was really sick and tried to extend my stay, the phone was also not working. *Left those tiny towels, that people wipe their privates, hanging on the top of the curtains.

The staff was wonderful from the front desk to the housekeeping staff to the restaurant. The beds were comfortable. The room was clean and the water park was really well supervised by the lifeguards so that was a real pleasure.

The only small issue and I did report it to the front desk, was a small chunk of drywall fell from the ceiling over our tub onto our tub but not on to us fortunately. The plumbing in the bathroom above must have been leaking because the drywall looked wet and that's what caused it to fall

We had a lot of fun and everything was fine but for the price I was surprised by how dirty a lot of the general areas were, just dusty and not cleaned daily and the room was cleaned but it was not a deep clean so under lights etc. were very dusty. The beds were also not very comfortable but all the linens were nice so it was fine.

We had a lot of fun and everything was fine but for the price I was surprised by how dirty a lot of the general areas were, just dusty and not cleaned daily and the room was cleaned but it was not a deep clean so under lights etc. were very dusty. The beds were also not very comfortable but all the linens were nice so it was fine.

The water park was fun and very well protected by the life guards. The folks running the concession stand were overwhelmed but extremely friendly and helpful. In fact every staff member that we encountered was friendly and helpful.

The extremely long line for breakfast on the first morning was quite annoying. I feel that the restaurant situation was not prepared to feed the amount of people that were there. The price of the games in the arcade were outrageously overpriced, we dropped $50.00 in under 40 minutes. We did not go back.

My family had a wonderful time. The rooms were well kept, clean and comfortable. Everyone was so pleasant and helpful. The water park was fun and kept the kids very entertained. My 5 year old actually learned how to swim here and my 11 year old loved learning the boogie board. We ate mostly at the restaurant by the pool, the food was good and hot and hit the spot.. lol. My hat goes off to all that work there. Wonderful job.

The wait to get a room. I thought my room would be ready.

Great location. Facilities were amazing to have available on site (waterpark, arcades, kids klub, theme park walking distance). Really great with kids.

Room cleaning services only scheduled after a 3 day stay is not good. Please take the plastic cover off the mattresses!!! Makes for a very uncomfortable sleep in those beds. Hot and noisy every time you move. Worst part of the stay !! Room 406!

The park was great and we loved that there were so many things for the kids to do such as the arts and crafts room and the arcades.

We wished there were more options for meals. The weather was poor during our stay, so the on-site restaurant was all we had and it was pretty limited for adults. Also, wasn't aware that everything needed to be purchased with a card, and we weren't notified of a machine that produced pre-paid cards until our second day.