Front desk staff Lindsey was absolutely AMAZING! There was a BIG hiccup with double charge due to using booking.com. Lindsey helped my family and I by using the second charge for a second room instead. Luckily we needed another room other wise we would have been double charged and still waiting for a refund during a time of grieving since we was out of town due to funeral being held in NC.

Besides Lindsey I just think front staff need a little more training on how to explain rates and further looking into charges. We was explained $350 was a deposit! When actually it was a whole charge!

Room was very large and clean. Microwave, mini fridge, and coffee maker included. Breakfast was great--variety of options including meat, eggs, make your own waffles, and cold items. Location was decent since I was using it as a base to hike in Dupont and surrounding areas.

Biggest con was cable TV. No way to scroll through the guide (just had to turn to channel 0 and let it cycle through) and no hard copy channel guide. Additionally many popular channels including ESPN were unavailable due to "expired contract with Disney." Kind of a bummer during the US Open. Also, the fridge did not seem to work very well.

The spacious and clean setting. The large bathroom...I enjoyed the whole set up...we never really needed staff after we checked in...the continental breakfast had great variety and loved that it was a hot breakfast with healthy options.

The coffee in the room was not good. And I was hopeful there would be a hot tub next to the pool but I think that was just because it got so cold during our trip. But otherwise it was an ideal stay.

I asked for a late check out when I booked. I called to confirm the day before arrival. I was attending a wedding at 2pm just 30 mins away and it was freezing cold. They agreed to letting us checkout at 12:30 which was better than 11 and kept us from having to sit in the car in the cold for so long B4 the wedding. I appreciate the extra time given to get ready.

I have no complaints.

Clean, abundance of towels and washcloths, large mini-fridge, and the bonus of a microwave, several lamps in the room, 2 bedside lamps were adjustable for reading. A luggage rack, and hangers were available as well as a bench as soon as you entered the room, I used the bench for suitcase and easily hung my garment bag. The room was clean, efficient, well appointed with a desk and desk chair, a comfortable reading chair. The building was quiet, and well insulated. Well managed and a great place to stay. Thank You.

I loved the building being smaller, and it was designed nicely.

Cleaning people just need to be more careful. There was a nut on the floor under the bed. We had them clean the room while we were there, and it still was there after, so I thought the angle of the vacuum wasn't picking it up. I'm just worried for people who have nut allergies, and I'm glad my some didn't find it while he was crawling around. Could use more stations on the TV. Everything we wanted to put on was not authorized.

Everyone at the front desk was helpful competent, welcoming as were the kitchen and cleaning staff. The building is very well maintained - the front area has a feeling of space and light and is welcoming, my room was very clean and quiet and private. The location is central and very easy to get to.

Breakfast could use a few more healthy options for vegans - i.e. vegan, no sugar bran or blueberry muffins or vegan yogurt.

I traveled to town after losing my sister and the new front desk person did not know how to do everything but he was so nice. The other experienced lady that helped him was also nice.

Bathrooms need updated . Tubs to step into are a trip hazard and look so old . Need bigger pillows also

I needed a place to stay overnight as I was traveling back to the Midwest. This fits the bill. The location was perfect, close to what I needed. It was really a great place to rest and rejuvenate for my drive the next day.

I really had nothing that I did not like. Breakfast was really crowded, but I believe the hotel was full, it wasn't a problem, as I could take food back to my room. There were fireworks being shot off, but the hotel had no control over that either.

The staff was really nice and everything was clean. The location was ideal to see family only 15 min. Also, only 30 min to Ashville. Pet fees were very reasonable.

Rooms are a little dark and outdated. But we weren't there to hang out in our room anyway, just FYi for others.