Location was good; we were only 10 minutes from the Cleveland Zoo. Plenty of restaurants nearby. The breakfast included was fine; typical "eggs" and turkey sausage patties, but at least there was a wide variety of choices (drinks, oatmeal bar, waffle maker) and a nice dining area. The pool was small but clean (I had two little ones with me). BUT: the staff was SO NICE!!!! I mean, everyone we had contact with was so nice to the kids and seemed genuinely so. Thanks for a good experience!

We were satisfied.

Pamela was the first point of contact with this hotel before arriving. The highest level of customer service was given. The second point was with Samantha awesome assistance and again great customer service. The third contact was with DeAndre. He was the icing on the cake for one of the best hotel stays we have ever had. DeAndre was courteous from our point of entrance until we ended our stay. Then finally Pamela thanked us while we were really thanking her for a great time due to the great hospitality we received. We will return without hesitation. Thank you again for a WONDERFUL hotel stay.

NA

I selected this hotel because of its proximity to nearby running trails. There is a quarter-mile outdoor gravel track behind the hotel, the Big Creek Parkway trail about a half-mile away and a very good fitness center with three treadmills at the hotel. The staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon beverage were much appreciated. My wife also took advantage of the indoor pool.

Attractive room, comfortable bed, very nice walk in shower. I loved the pattern shades in the room that looked like trees outside the window. Easy In-N-Out from the highway and lots of good food options in the area.

The pillows were not very comfortable.

First of all the hotel staff are amazing. From the desk to the cleaning staff to the breakfast staff, everyone was absolutely wonderful. The desk accommodated 2 rooms next to each other and the breakfast staff made my son a waffle when it wasn't an option. The rooms are clean and spacious and the fitness center is well equipped. There is a nice small pool for the kids to play in as well. The hotel is right off the highway and close to Cleveland. The staff are the highlight of this hotel!

Not much wrong, there could have been more extra amenities like lotions, small snacks and water. The breakfast, though varied, could have fresher options.

the staff was very friendly and helpful throughout my staff. rooms were cleaned regularly and I always plenty of towels and such.

it’s not the property’s fault but there is a train right next door and it can be loud. also the walls are somewhat thin, so I was able to hear guests above me. The location was ok… there is only food and gas, which is practical, you will have to drive a little for activities.

I liked the whole vibe of the place. There were people watching football games in the lobby and it just seemed like the place to be!

I didn’t like the train at first but then after falling asleep, I don’t remember hearing it at all

Best stay in Cleveland! The hotel was clean, staff was friendly, and the breakfast was great! Will definitely recommend this hotel to any who are staying in Cleveland but don’t necessarily stay downtown. 5 minute drive to a shopping center, with good variety of food around. 10 minutes away from all downtown activities. 10/10 experience

Rooms are always nice and clean in beds are comfy

Pool water was very cloudy and at breakfast while waiting to use the toaster the staff member stood in front of me and toasted 10 waffles instead of waiting and allowing the guests to use it and then she could have continued what she was doing afterwards I thought that was very rude. She did say thank you for being patient and waiting however the rest of my food got cold while I was waiting to make toast. I ended up throwing it All away

Breakfast buffet was very good. It was very clean. Staff was good.

Not enough towels. The room was very small. The chair in the room was uncomfortable. Did not like the shower. The pattern in the shower made us dizzy.