I loved almost everything about this property! It was beautiful inside and out. The staff were all professional, quick and sweet! We called the front desk for bedding for the pull out sofa and they were delivered with a smile in 5 minutes or less. And we were on the 11th floor, at check in time! The breakfast was yummy and had a great variety, plenty of seating and a friendly staff there to keep everything clean, tidy and food plentiful.

The only shortfall was the parking. You had to either pay valet or find a parking spot on the street. However, valet staff (more than a few) were directly outside the front door of the building, quick and ready to be of service. And they were so kind and funny! We were highly favored, thank you Jesus, and found a spot directly up front so we did not use their valet service.

The breakfast buffet was awesome! There were so many choices, far exceeded my expectations. The hotel also has a patio area out back that has a fountain area and a grill and fire pit. The area was beautiful. We even used the grill. The staff was excellent in setting up the grill for our use. The hotel is less than half a mile from The Reds stadium, perfect walking distance.

It was a bummer that the roof top bar was closed to the rest of the guests due to a private party that had reserved it. And there were not many dishes to use in the room, there was only 3 plates, a couple coffee Mugs and a couple glasses. There needs to be more glassware and kitchen items. But all in all it was satisfactory. Parking was not included in the cost of the room, $42 per night. The hotel cost was already pricey and thus should be included.

Hotel is exceptional clean and in a great location.

During checkout or am times, if you are going to charge 42.00$ to park cars at your facility, you should have multiple valle drivers available. The driver was WONDERFUL unimpressed with the hotel expecting him to get 8 people's cars during checkout time, waited at least 15 min for my car, and called 10 min ahead. That needs to be adjusted for your poor workers, especially if you think charging 42$ is acceptable.

Convenient to restaurants in attractions

One staff member by the name of Gabriel was very rude and did not project a feeling of true customer service. He got flip when I asked a question about a possible charge to my credit card, and did not offer the suggestions for restaurants that delivered to the site when they clearly had it in documentation format that I had to get from another staff member the next day. The rest of the staff was great, especially Carmen and Miss Francis .

Breakfast was great! There was a great selection of food and the dishes were swapped out frequently to keep everything warm. The staff were pleasant and friendly as well and I thought that they made an effort to create an enjoyable atmosphere for guests.

I'm hard-pressed to come up with any negatives, but if I had to nitpick, I would probably say that the rooms look a little bit dated. You're paying a bit of a premium price for location, which is awesome, but there are more affordable options. Maybe not better, but more affordable.

Karen and Frances were exceptional! The customer service these two provided was something you don't find everyday..I would stay here every time I come to Cincinnati if I can Just because of the amount of good customer service I received from the valet guy CJ and these two! I came in from Chicago for the fest and my stay here and the fest of course made my trip all worth it!! Thanks so much Mrs Robin Brooks-Watson

Everything was great!

Francés at the front desk was wonderful! She was extremely welcoming and told me about all the amenities. Valet was also pleasant! I wish I remembered his name! But keep up the great work! Breakfast was pretty good and the sausage and biscuits were great!

I had a chicken sandwich at the bar in the lobby and it wasn’t cooked thoroughly.

All the staff are very friendly! Got our room upgraded by the front desk into beautiful spacious room with magnificent city view. The location is near by all the good restaurant. Perfect for date night or weekend getaway!

No parking garage, but they have valet parking service. You can also park on the street in front of the hotel.

Valet parking when you pull up to the front door is very nice. Check in was easy. Our room was bigger than I anticipated. The lighting in the space was beautiful. Massive windows. Fan in the ceiling created back noise all night. Staff were friendly. & there was decent music in the elevator I may have danced a little too.

The roof top bar is only open during warmer seasons. However there’s a bar on the base level that also serves food.

Karen at the front desk was so helpful - though we arrived early, she accommodated us and assured us we could park there and enjoy the festival in the city though it was only 10am - that saved us a lot of hassle. She and the valet attendant were very kind and treated us with a great deal of care and warmth - it stood out to my wife and i as going the extra mile!! Then - the breakfast was amazing - and the breakfast crew were hard at work to take care of everyone - - Angie, Tasha & Debbie were amazing - thanks for a great stay!

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