Staff was super friendly and professional, all facilities were extremely clean and spacious, accessibility features were great. Breakfast was a good selection of sausage, eggs, potatoes, oatmeal, bagels... all yummy. Parking is very easy, lots of great handicapped parking as well. Location is convenient to lots of restaurants, shopping, recreation.

I wish the pub had been open, but we knew ahead of time it was not, but the option will be great when it's ready. The hotel is a bit pricey, but it really is on par with similar properties in the area. The only thing I really wasn't happy about was how hard the mattresses are. That's really a personal preference though.

I enjoyed the breakfast! The pancakes, sausage, eggs, potatoes, and OJ. The pre-check process was seamless and allowed me to pick my keys up at the front desk and get to my room sooner. The room was big and the bed was comfortable! The bathroom was one of the biggest ones I’ve had. The hotel was quiet and was easy to navigate to!

I didn’t like the fact that when I called I kept getting the restaurant even though the number showed that it was supposed to be the front desk. I had to call corporate twice to see if I was allowed to check in earlier than 4PM.

The room and bathroom were lovely. I appreciated that the plates, silverware… at the breakfast were reusable and not disposable. Soaps, lotions, shampoo were all in reusable considers as well. To improve sustainability a little more please consider using reusable coffee cups at breakfast with a few disposable cups available for take away, also consider reusable coffee cups in the guest rooms to use with the coffee maker.

The location was great for access to Mt. Bachelor. It is further from downtown Bend than many places, but it wasn't a problem. The hotel is new and everything is quite nice. Everything was very clean.

The breakfast was subpar, even by already low hotel breakfast standards. The quality of the food was poor, the options limited, and they ran out of things multiple times. They even ran out of milk for the cereal twice in four days. The barn doors on the bathrooms may look cool, but they don't offer much acoustic privacy.

The bed was over the moon comfortable. Pillows and sheets were soft! There is a little shop downstairs for treats, there is also washer and dryer available for people if needed. Very unique shower. Ac worked very quickly. Breakfast was very good and staff were friendly very on top of collecting plates and cleaning tables for everyone while also making small conversation.

No freezer in mini fridge, and the whole property was very hot and muggy especially in the downstairs area during breakfast.

We chose this place to stay because we wanted a place to relax and unwind after an all-day bike ride. It has a nice hot tub that was not too hot so we could stay in longer than usual and let the heat work on our tired muscles. It also has a bike storage unit so we did not have to figure out where to store our bikes overnight. The room was comfortable and quiet making it easy to sleep in the next morning. My husband enjoyed the breakfast. Being vegan, the only thing I could eat was the oatmeal, which was, however, quite good.

The only thing I can think of that I wish had been provided was a morning newspaper.

Americans don't expect the same level of choice for breakfast service as the UK, it's quite basic. But good in US terms. Nightly pub service with outside terrace and food is great. Rooms are well designed, spacious and super comfortable. Staff excellent. Location excellent. Bend Oregon, is a fabulous town.

In British terms hotels like this are expensive especially at this time of year. But they're very busy and clearly in high demand.

The location for our stay was in a perfect. The hotel was well maintained and the staff was very friendly.

The room could have been a little quieter, but other than that everything was great.

It was clean and the location was good. The breakfast buffet was good and kept stocked. They don't offer daily cleaning, which I really like, because I don't really want anyone else in my room until I leave anyway.

The coffee station at the buffet area took a long time, even if you knew how to work it. Many people (including my party) got out of line and got juice instead. The outlet in our bathroom kept tripping, so I had to use one in the hallway to have access to a working outlet and mirror. The sliding bathroom door leaves a gap where you can see into the bathroom at anyone who may be sitting on the toilet when you come in the front door. Could be embarrassing!

The location was great, it was quiet and only took 10mins to drive into Bend. The hotel was super clean and the staff were very nice. The bar next door was a bonus to enjoy a light meal and have a quiet drink in the evening. This hotel is well within walking distance to Bend Water Park and walking distance to the grocery store. The 4th floor view I had of the mountains was beautiful.