breakfast was good with a variety of breakfast items. happy hour is always good. room comfort. the shower in the room in the north tower was big. if you get a chance to stay there, ask for the north tower. it appears more up to date than the south tower. it was cooler and worth the peace and quiet. we were very grateful for Masum (wrong spelling of her name) thinking on her feet when it came to the A/C issue in our room. see below under 'what we didn't like" about the A/C.

the A/C was not working properly in our room facing the afternoon sun. maintenance could not fix it and offered a box fan. unfortunately that would not work. I contacted the evening shift staff and she rectified it immediately. she went out of her way to find a room in the north tower away from the sun for us. and boy what a temperature difference. we were very grateful for Masum (wrong spelling of her name) thinking on her feet. she was not put out by our request for a cooler room. Thank you for your professionalism and pleasant disposition. a minor issue, we couldn't find a cart to tow the luggage upstairs.

I really appreciated the made to order breakfast option, as well as the fresh steamed rice and hot oatmeal options. Also, the onsite laundry was straightforward. Although one of the machines was out of order, I was still able to continue without skipping a beat. I also really liked the late afternoon/early evening happy hour with drinks and snacks. I loved that you had IPA as a beverage choice.

The floor was a little sticky around the breakfast hard floor area - probably from spilt coffee/syrup. It was not big deal though, considering the inevitable light spills around the juice/soda and coffee areas.

The welcome was exceptional, the rooms very spacious. Exceptional experience with my family. My kids enjoyed the stay more as it was their first time in America 🇺🇸, and they were collecting souvenirs. The hotel was very kind to contribute to it.

When I got at the hotel I had lots of luggage 🧳 plus 3 kids. Noone tried to assist me with taking the luggage to the room. I understand it's a big hotel you can't cater for everyone, but I think when you see one struggling, just offer some help.

The property is old and dated needs new carpet. The rooms carpet needs to be replaced. The bed needs to be replaced. They need to look at cleaning the bathroom air filters. It kinda had a smell. It’s old and rundown.

I still like the omelette station for breakfast and the breakfast area that they have is pretty nice. They do keep it well clean and the service staff is amazing.

The hotel is in a great location close to excellent shopping at Washington Square Mall. The room was very spacious and clean. The breakfast was excellent.

The pull-out sofa bed was the most uncomfortable bed I have ever slept in. I think I got four hours of sleep maximum. I got up today, Mother's Day, completely unrested with a pulled muscle in my back. There is no excuse for a nice hotel to lack comfort. I could feel the springs of the mattress in my back. I was completely exhausted all day and could barely enjoy my Mother's Day. Extremely disappointed they would have beds like this for their guests!

We took advantage of the breakfasts and loved them! It was nice that a manager came by to make certain we had all we needed. We were in Portland for the first part of a 2 week trip. In Portland we visited family...we were very close from the Embassy Suite...and went to one of your Oregan Vineyards, Elk Cove. You provided a wonderful landing spot...very comfortable.

Really I can't think of one thing that was bad! Or could have been better. You met a our expectations.

The room was very spacious. Large sitting room with lounge couch, table and chairs and TV. Separate bedroom with comfortable king-size bed with wonderful pillows. The bathroom is very large with extra linens. Free continental breakfast was great with lots of options. Large parking lot. Close to mall and gas stations. The staff was super friendly and welcoming.

Parking lot spaces closer to entrance very narrow. Shampoo attached to shower wall not refilled. Out dated shower nozzle that took a bit to figure out. The furnace in the room was a tad loud but good for white noise.

(1) Location is good (2) Staffs are very nice (3) Simple to check in and check out (4) Spacious room with separate spaces if one is working and another is sleeping

(1) The chairs in the suite were too soft for working and using laptop (fell like dropped in the chair) (2) One of the three elevators was in maintenance and carrying things a nightmare. Stairs would be faster most of the time. (3) Parking lot was often full

Very nice experience for 5 nights with party of 2. Price is reasonable. Room was spacious and clean. Included breakfast is one of better ones in the area. They also have complimentary early evening chips, salsa, crackers, cheese bar. Parking can be a bit difficult on weekends or when convention is in town. It is easy to get to from downtown Portland or the airport. Will use them again next time in town.

Hallways could be a little cleaner.

Food was great, the continental breakfast is wonderful. Most places either charge you a bunch of money for not much choice, or it’s a selection of cold fruits, pastry’s and or muffins. Not here. Great omelets, waffles, bacon and eggs. It was YUMMY. We had dinner in the restaurant one evening and not only was the food great the service was fantastic. Their beds are to die for. I have tried buying hotel linens, etc, but they are just never the same.

I don’t walk very well, bad back and sciatica. Our room was one room short of being the farthest away from the elevator. Not their fault, it was only one night so I didn’t make a fuss about changing rooms. Next time will ask for room closer to the elevator