TRU has become my go-to hotel brand. They are consistently excellent. This property is no exception. Everything was superb. TRU caters to a younger clientele. And I get that. One thing that I don't care for is the "music" that they pipe into their lobbies. I am an old rocker. At one or two TRU properties, I've actually gotten up and taken my breakfast back to my room to enjoy it in quiet. At this one, they had the volume turned way down. Barely audible. I loved it. Kudos! That aside, this was another exceptional TRU stay: Clean, comfortable, and quiet. And wonderful staff, also.

Nothing.

Breakfast was decent for the price.

Toiletries and personal hygiene items would have been nice, e.g., toothbrushes and toothpaste. Nice to have, but its not something that I didn't like. The microwave in the room would have been nice too since I am traveling with kids; they tend to want their food warm, but there is one in the lobby, so it's not a problem.

We loved the welcome we received upon our arrival at the hotel. The staff was kind, pleasant, and smiling, which was really nice. The hotel is new and very clean. The facilities are excellent, and the mattress and pillows are extremely comfortable! The parking is spacious and free. There are several dining options around the hotel.

The bathroom lacks proper ventilation, as it was very humid!

The front desk staff was super nice and helpful.

The ladies working the breakfast area we not polite. We also wish the breakfast was served till 10 on weekdays like on weekends because most people come all the last little bit and everything runs out and they dont restock so your left with what you can get which is hard with picky kids. The pancake machine didnt work well it would be great if there was a waffle machine to help out.

The location was perfect. The beds were comfortable and the pillows were perfect. Having breakfast on site was convenient.

When we passed staff, we were the first ones to greet them. Most of them didn't even offer a smile. The breakfast buffet ran out of food. When the attendant was notified, she seemed irritated that we brought it to her attention. Then we were told it would be at least 15 minutes before they would be refilled. At checkout we were informed that we couldn't get a receipt because of booking through a third party. We have not had this to be an issue at other places.

The Front desk staff was very friendly and helpful. Breakfast was fine - could have been a few more options. The thing we liked the most was the lobby and all the activity that was going on. It was like a big congregating area. Our guys loved the pool table and enjoyed playing several games and then we sat in the lobby and just doorDash-ed dinner and ate in the lobby - it was just an open and inviting area. And my grandkids loved the chair swings! The coffee/tea/hot chocolate station in the lobby was a bonus also! Rooms were very comfortable and very clean and had lots of outlets to be able to charge all our electronic devices, loved the showers and the option of the soap/shampoo/conditioner dispensers in the bathroom, and the large TV's were awesome! Overall it was a great stay!

Exceptional, new and modern room. Clean and comfortable beds. The service is also excellent. The front desk ladies greeted us with warm smile and patient service. Every details in the hotel is just considerate. Loved it.

Not a thing. If I have to be nit picky I’d say there’s no coffee machine or microwave in the room but we went down and get coffee at 1st floor.

I loved the floors, no germ filled carpets in the room. Everything was sleak, modern and new...

One of the maids came to check something at the pool and didn't know how to work the latch. She kept trying to open it with a key and not the pull up. When she left she turned the key and locked me in the pool area. I called the front desk. The girl from the desk was helpful and came out and got me. She asked my room # implying she'd do something for comp. but nothing was done. I'm sure she asked a manager and thought at least I'd get a heartfelt sorry from a supervisor.

The hotel is very clean and smell good. When I first got there I was gifted a goodie bag. They do have activities to do there like pool table and a swimming pool. Right outside the elevator they have some white boards telling you different fun things to do and different activities going on at the hotel and also in charleston. The staff was super nice. The room was really clean. The breakfast was pretty good. The room is about 10 min from walmart, 10 min from the shopping outlet, and about 30 min from the beach. Great location

It was kinda pricey for one night. Towards the evening time the lobby area do get a little crowded with the guest hanging out. Which is fine with me but if you dont want to walk through a crowd coming into this hotel then you might not want to stay here.

Have stayed at this location several times and have been pleased with each stay. Even stayed at other Tru locations and they also were affordable and comfortable. Tru is where I choose to stay.

The water pressure in the shower was low but it wasn’t to the point that it caused an issue. We only stayed for one night so it was ok but when we checked out I notified the front staff so that it would be fixed for the next guest.