Staying on the third floor, it took 6 minutes to leave my room and get to my gate. That's down the elevator, that's through TSA precheck. 6 minutes for a 6 AM flight. The lobby door goes directly to the ticketing counter. Ticketing counter is right next to a restaurant, then up the escalator/stairs for TSA. It couldn't be easier. I love FSD, and I love Aerostay. Late check in, no problem. The room with one bed wasn't spacious, but it was very comfy. And the odd-numbered rooms face the runway while the even-numbered face the parking lot.

The customer service!! Upon arrival, I was warmly greeted by front desk attendant Sarah. She was very kind and provided all the details necessary for my stay. She also assisted us with a minor issue we had later on in the evening. Having worked in customer service and hospitality for over 15 years, it is rare to find someone that goes above and beyond lke Sarah did. I also had brief interactions with other members of your team the following morning. Both were very kind. Major kudos to your team.

The parking situation. I know it was probably listed in the booking, but having to park quite a ways away from the hotel after a 12 hour day in the car was a bit much. I didn't realize until I had arrived to the property. I know it is out of your control since yall bump up against the airport.

This hotel is ultra convenient as it is located adjacent to the airport terminal. No need to even go outdoors to get there. Our flight arrived late in the evening, so it was good to be able to get to our rooms immediately instead of having to wait for a hotel shuttle or spend money on an extra day of car rental. We picked up our rental car the next morning right at the terminal, and off we went, well-rested.

The "grab-and-go" breakfast was adequate but not great: coffee, muffins, yoghurt, bagels, fruit etc.

The hotel and room was very clean. The staff were helpful. We had an early flight and they set grab and go breakfast out for you in the lobby. The bathroom shower was modern and very clean. The bed was actually very comfortable for a hotel.

Of course this is at the airport so there was bound to be some noise outside. It was very cold and snowing when we stayed so there was a lot of outside noise with the planes and the snow removal equipment. It is very inconvenient if you are going to stay there and go out for dinner or shopping as there is no parking lot. You have to use long-term parking and then if you want to go somewhere take your car out or pay for a cab. It would be nice if they had a small parking lot available for this purpose if you wanted to go have a nice meal somewhere before you retired for the evening.

Great location directly in the airport. The hotel door is located just past the Delta counter on the first floor. Perfect for late night flight arrivals or early morning departures. You can’t beat the convenience. Also…Many different channels .

The property is Spartan at best. Pillows were small and too firm. Room was clean and in perfect order, but it didn’t smell clean. Towels were smallish and rough.

It’s close to the airport so it was really convenient

The pricing was pretty expensive for a tiny room that was warm inside when I went in. I had to leave for a couple hours after cranking the air conditioning to make it livable in the room. And there was lots of noise from the mini fridge kicking on and off and the ac itself made a weird noise whenever it cycled. That plus the outside light getting in a little made for a hard to sleep night. Plus the free breakfast would have been best avoided.

Convenient, super clean, location even more ideal in cold winters- you don't have to walk outside to get into the terminal (it's literally connected to the airport.) Flights stop at 10p on weekdays, so it is quiet during the night.

Only complaint is parking. Not super convenient and shared with airport patrons.

The airport and airport staff were very helpful. The hotel was excellent in location, cleanliness, and comfort. The hotel staff went above and beyond to ensure my cargo was stored in a freezer to ensure it did not go bad!!!

Nothing! There is nothing bad about my experience with the airport, restaurant, or hotel. It was an amazing experience.

Room was very clean. Very close to airport. I loved that I didn't need to drive in the dark. My second night went very well.

I was not told about "grab and go" breakfast by the first clerk on 12/24. I unplugged refrigerator, too loud to sleep. The QR code did not work for parking. The shuttle wasn't available for 45min plus from parking. I was not given any other options but to walk.

AeroStay hotel is attached to airport, so no need to travel, you can walk in. Room was clean and staffs are responsive.

No breakfast served, only coffee and some chocolates bar. And price was little expensive. We stayed right after Christmas, It might be cheaper in the other session.