Clive was exceptional at check in. Very personable and good sense of humor. We can appreciate that as we travel all over the country and rarely meet an attendant like him. The beds and pillows were fantastic and so comfortable. We stayed in the king suite and it was so roomy. Breakfast looked and smell great although we didn't have time to grab a bite. The breakfast area was super busy so I'd say it's safe to assume the breakfast tasted as good as it smelled.

Gentleman at the front desk was super nice. He shared to doggy rules, which is new since last time I was there with the dogs, but did it in a super nice way. I never leave my pups alone so no issue. Sometimes a parent/child delivery can happen with new rules and new employees but that was not my experience. Nice guy. Also found a wallet by the bushes out back and put it by the back door. Called from the room to let them know so I did not drag the pups through the lobby again to be respectful of non-pup loving peeps.

80 degrees, have pups with me in the car and run to grab an early dinner to go at a restaurant down the street and called it in from their parking lot, with either cash or cc if they could bring it out, sitting in their space for car side delivery, and they said they would only take payment inside or on the app. Not helpful with dogs in car and 80 degrees. Nothing you can do about it.

We used this hotel as a pit stop on our move from NC to KY. We checked in around 1 am after a long drive, and the front desk already had our keys ready, and we only spent 2 minutes at the desk which was awesome because we were exhausted! The only thing better was breakfast! We loaded up before the final leg of our trip!

The service was excellent. They were were very helpful, glad to be of help to you and make your stay comfortable! I greatly appreciated how clean every thing was!!!

There needs to be signs when first getting off the interstate as to where the Hotel is.

Very clean, great staff, decent location about 20 minutes from airport. Beds were comfy and room is spacious. Good breakfast. Nice outdoor fire pit.

Pool was advertised as open but wasn't. It is the winter but still a bit misleading. The wifi is only free to Hilton Honors customers but was given a promo code as a courtesy. They are finishing up some construction but hotel looks clean modern and comfortable.

The breakfast was really great and the restrooms were very updated and clean. Rooms were spacious.

The bedrooms, appliances, and hallways were very outdated. The bed felt cheap and was not the most comfortable. Pillows were small and thin. The gym bike and peloton were broken. We were excited to use them but we weren’t able to. It felt a little overpriced for what you get.

Kim at Breakfast was wonderful to accommodate my glutin-free and vegetarian diet with glutin-free bread and meat-free omelet. She was a burst of sunshine and attention to everyone, meeting their needs for Breakfast and engaging in friendly conversation. Excellent customer service and engagement. She is the most caring, friendly, helpful and gracious staff person we have met on our 3-month post-pandemic road trip. Freeway convenient, hotel was great location to meet friends we had not seen in 10 years. They were Hilton Rewards members and traveled with their dog. The sitting area near the elevator on our floor was a perfect site to visit with each other. Finally, the Middle Eastern restaurant across the street, confusingly named Mama Mia, was EXCELLENT and welcomed us for a long friendly delicious evening.

The lobby was under construction renovations. I would not have booked a stay if I had known.

our Breakfast was good and the staff were all very nice. Our room was clean and very comfortable.

maybe a little more choice for breakfast and scrambled eggs - rather than the pancake style being served. However, I really have no complaints at all. It would be nice to have a plastic SHOWER cap in the bathroom, rather than the make-up remover pads.

Very clean staff was very nice and helpful ! The room was spacious! The morning meals were good . The prices was fair all in all it would be my first choice if I’m back in Knoxville !

Nothing did miss the evening cookies said they didn’t have any .

Proximity to the destination and purpose of the trip

Tv issues,shredded filters in the PTAC unit,lack of a footstool for the couch, no cups in the bathroom, no slow closing toilet seat,