Very good

Wasn’t told the room rates would go up so much each day found there were hidden cost I didn’t expect.

The location of the property was nice the rooms were nice

There was confusion about the breakfast. We asked if coffee came with the meal they said yes and then we got charged it was also confusion about the check-in they didn't let us know that there were two towers one of our guests who were staying with us got 2 - the number of the room but we did not so we wandered around quite a bit looking for a room. Also there was two different pieces of information that we received one was we had to pay for valet parking the other one which we did not have to pay for valet parking and that there was another place to park. We prepaid for valet parking which is what they recommend and then they tried to charge us again when we checked out.

Nice facility. Wonderful desk clerks

A manager did not understand that one of his employees had made a clerical error. Instead of discussing it with me he charged my credit card an additional fee and accused me of "not paying fory my recent stay." Had he bothered investigating the question with his staff he would have gotten his answer and could have kept his condescending, arrogant, and accusitory attitude to himself.

Parking attendants were efficient though $42/day is pricey, and not sure if valet are compensated from that charge. Felt obligated to tip additional. Bistro was nice, gym facilities were very nice! Additional common areas for gathering was a nice feature. The pool area was a bit tight and not enough loungers but it worked ok. Bistro prices were a bit high so we chose to eat elsewhere. Oatmeal $9-$11 (really?) Staff did not inform me of the spending limit on breakfast which was included. Front desk adjust my bill accordingly, which I was I appreciative. The bathrooms seemed dated but showers were hot. :) I would like the option to run off the balcony light. West End traffic is very loud in the evening. Hotel lobby bathrooms were clean and overall I would recommend this hotel to anyone. Plenty of choices of good restaurants within walking distance! Staff was always helpful and accommodating. I would recommend this hotel to anyone. Best regards

Bathroom layout. Loud traffic cars/motorcycles speeding with loud exhaust on west end. (Not the fault of Marriott) problem but rarely saw police the whole week) Would like to have a shuttle option for Broadway transportation.

Excellent location convenient to Vanderbilt hospital. Valet service very helpful and prompt, especially on check out. Staff accommodating . Great sized room and comfortable bed. Quiet!! Reasonable rate for city based property. Thanks for convenient electronic connectible outlets. Wonderful shower.

Little stuff--toilet seat needed tightening. (I reported it.) Lighting in bathroom vanity area inadequate. Bed comfortable but supportive coils very noisy. Never experienced that before. Dispeners in shower awkward to use and could not read labels on containers. As I said, little things, but since you asked :)

Nice location, easy and very friendly check in.

Checkout gentleman was very very rude, and actually physically huffed in annoyance when I asked to pay cash at check out. So I just left. Sad that that is the last I Tera tion I had with hotel because everyone else was great. Left a bad taste, he was very rude, and probably should not be allowed near guests, or customer service.

The location to lower Broadway is great, all staff that I came in contact with couldn't be more helpful, which made my stay that much better. The room was super comfortable, housekeeping made sure that my room was made up regularly for my 10 night stay. Overall I would recommend Courtyard by Marriott Nashville Vanderbilt West End as a great hotel to stay for those visiting Nashville.

The only negative point was that the pool was not open for my stay, didn't really bother me to much though as I was primarily there to explore Nashville..

The hotel was clean and comfortable and within good distance to all the places we wanted to go to.

The signage for the pool opening was inconsistent. When checking in we were told that housekeeping was only on request, so we didn't use the do not disturb sign but then we came back one day to have had housekeeping in the room and they had taken one of my personal items by accident. It wasn't a huge problem but was a little inconvenient and confusing.

Staff were nice enough and were helpful enough but got the impression that even they didn't know what they were talking about. The room was nice and the facilities were good.

Was charged more at the hotel that initially agreed on Booking.com They tried to charge us for 3 days' worth of parking when we only used parking one day.

Close to restaurants and bars

Parking was a disaster… upon arrival I had to circle the property three times to figure out there was no parking only valet, I unloaded my vehicle on a roller cart and pushed my luggage in the doorway to be greeted by a valet gentleman… overnight was 43.00 no option to self park… needed access to my vehicle several times was a pain! My “balcony “ room that I thought overlooked the pool Actually overlooked a smelly dumpster and AC units