I recently stayed at Springhill on the West end and had a pleasant experience overall. The hotel is conveniently located close to downtown, making it easy to explore the area. The staff were friendly and welcoming, and the room was clean and comfortable. The only downside was that I wished the balcony door could open—it would have been nice to enjoy some fresh air and the view. Aside from that, everything was great, and I’d consider staying here again.

Everything was great just wished we could open the balcony door.

The location was perfect for my needs. The room was clean, as was the entire building. Staff was super friendly. I liked having an on-site laundry facility too.

Through no fault of their own, the street side rooms are LOUD. West End seems to be the drag strip of Nashville. Bring earplugs just in case. Bed was a little soft for me but might work for others. The wallpaper in my room was peeling in several places, and the electric shades on the upper windows didn't work, so the room got bright, early. On Friday evening, after a very long, hard day, I wanted a glass of wine, and the bartender was MIA. After about a 10 minute wait, I left.

I really liked the bathroom and the shower being in separate rooms. The room was clean and very comfortable. Plenty of towels too. Very nice quiet room. Good breakfast.

The hotel was very beautiful and very nice. I think the place seemed kinda dark could use brighter lighting. Cornhole game in the lobby made the place look bad especially when I tripped and fell over it after breakfast. Got several scrapes and bruises from that.

Booked well in advance to guarantee a room and lock in a low rate. It was a wise choice! We arrived 90 minutes ahead of check-in time but they had a room ready for us. Room was large and clean. Very comfortable bed. Very friendly service, large indoor pool and complimentary breakfast. Also has in-house laundromat and a fitness center.

Carpet was a little dated, but that's it. Everything else was perfect.

The fact that they were cleaning and providing clean towels and organizing the room was great . Staffing were very pleasant and friendly

There was a noise that my husband said is the pipes that is making that noise . It was happening in early morning especially.

Clean rooms, good breakfast, friendly staff, comfy bed.

Pool was too cold and sharing the elevators with the cleaning staff. They tied both of them up a few times. Very good location but most of my stuff was downtown so it was a bit too far for walking.

CLEAN! It was very clean, one of my biggest concerns. I loved the shampoo/conditioner dispensers in the shower, easier than juggling little bottles/caps. Walk in shower was perfect. Did I mention CLEAN??

The sofa bed mattress.

Staff were very friendly, knowledgeable and provided terrific recommendations, and were incredibly helpful! Outstanding customer service. Good breakfast buffet.

There was nothing we didnt like!

Breakfast was a bit small, but overall good. Employees at the desk were all nice, helpful, friendly. Fairly walkable location.

There is no service/employee elevator, so there were a few times we waited like five minutes for one or would have to jam in with housekeeping carts. The rolling bathroom door was broken. The parking garage is an expensive and a bit of a mess.

Staff / location / bed quality / complimentary breakfast and coffees.

pool cleanliness could have been better.