Rooms are spacious and fantastic! Loved the full kitchen. Gentleman that finally checked us in was AWESOME. Super helpful, apologetic and informative on traffic issues. THANK YOU, Sir

I understand it was a busy weekend with a giant concert in town, so I know there will be some issues. But the woman who “checked us in” was lacking in the customer service department. Our checkin was emailed for 3pm, we arrived at 3:30 to the woman telling us room wasn’t ready and she didn’t know when it would be. There was a bit more of a rude exchange, and we were told to just sit and wait. The gentleman got us all checked in & set at about 4:10pm. He was great.

Free breakfast, free wine/beer for unwind hour, free espresso/coffee anytime, the little kitchenette in our room,

Internet in our room didn't work properly. We had to use our own Hotspot to watch streaming shows. No ice!!!!??!??! What on earth? The closet in the room is dumb. It can't open quite halfway due to the placement of it and the front door hinge. Therefore it's impossible to use the top 2 drawers easily. They didn't seem prepared for the breakfast crowd(weird) the tables were dirty, dirty dishes piled up, bagle station dirty, ran out of several things more than an hour before breakfast ended. Just some details someone has missed and this place would be fantastic!

The bed was the most comfortable motel bed I can remember sleeping in! The heated pool in the month of Nov. was a very nice surprise! We were swimming in 40 degree weather outside! Nice hot tub outside, too. The changing lights underwater in the pool gave a nice atmosphere. Rooms were very clean, new feeling and surprisingly stocked with silverware, pots, pans, dishes, glasses! Even had a stove top to cook on! Nice sized fridge. Shower was nice and modern (bright shiny white tile) Breakfast was pretty good. Filtered drinking water in the rooms !!

The coffee was the worst I have ever tasted. I tried 5 different ways and varieties, but all were all horrible and bitter, no matter how much flavoring and sugar I added. Plus they only have one coffee machine and no directions. It was a weird machine. But the hot chocolate was good. The "art" on the walls in the room were odd, but nothing offensive. The couch bed springs dig in your back. I know they make really comfortable foam couch bed mattresses, inexpensive now a days and that would be much appreciated, if they improved those, in the future. But, the number one thing I did not like is the huge 5G tower in the same parking lot! I actually was unable to sleep from being "wound up" from the effects coming off of that.

I could say that I'm an expert in hotels. I first worked in one of the best hotels in South Carolina under a strenuous and demanding training programme in 1968 and have since stayed in the full range of hotels from the greatest, storied hotels of the world to dusty, roadside motels in rural Nebraska - and all levels in between. The Element Wako provides the best conceivable value for an American hotel possible in America today. This didn't just happen. I asked to speak with the Hotel Manager, Ankit Bhakta. I found him educated, elegant, courteous and, I have to say a hotel visionary. He is also a partner in an independent local hotel group clustered around Waco of which this is but one of maybe five if I recall. I enjoyed the bar of the hotel until late and was downstairs to observe early morning preparations beginning at 5:00 am in the morning. One of the early morning staff made sure that the coffee (delicious) was ready for me within minutes. It was a joy to see what is possible but not practiced in any hotel in its price range today that I have visited. I listened to other guests. Their experiences mirrored, though through less practiced eyes, my own. They loved it. A full service hotel at a moderate price? Ask yourselves, when did you last come across such a place conveniently located just off of the highway? For young people the answer will probably be "Never." All staff were pleasant and knowledgeable - maintenance, the desk clerks, the lady cooking breakfast to order in the morning, and to the General Manager himself. It is a pleasure for me to review the Element Waco, and I will certainly be staying there again if I don't choose to explore another of this hotel group's offerings in Waco. If this level of quality for the money is its trademark, I can look forward to staying in any of them. This visit we were just passing through. For a longer stay in Waco I might try a downtown location of theirs. I would call Mr.

Ankit Bhakta, the General Manager, asked me to comment on any trouble spots I observed in addition to the areas I praised. My only question was: "If the hotel were to have any older, mature staff, could they opt for a nametag that read Mrs, Ms, Mr, etc... rather than just a first name. (I'm old school about this sort of thing.) His read, "Ankit." He gave an intelligent and thoughtful answer on wishing to present an informal, approachable image to guests but that of course if, for example, Barbara Smith wished to be called Mrs. Smith, that was her prerogative. There was nothing I didn't like.

Stayed in this hotel for Ironman event. We enjoyed our breakfast where we can order our eggs and pancakes. Food had so many choices to choose and beautifully displayed they also had a yogurt and fruit bar. We used the pool on several occasions which we really enjoyed. The gym had new equipments and spacious.The room was spacious and clean and comfortable had a kitchen and utensils . Location was ok . We really enjoyed our stay we will definitely come back.

Room service was every other day and the day they supposed to come and clean the room they did not clean.

It was clean and close to where we needed to be. The staff was awesome. There are plenty of restaurants around to choose from.

The shower in the room was very skinny. The coffee brand in the room and available at breakfast was trash. Breakfast is more like a bistro small serving made when ordered and not my style or taste. We skipped that. I'm more of a traditional breakfast person who likes whole breakfasts.

From the moment we walked in the door our family was impressed with the hotel. Decor is modern and fun, amenities were exceptional including games around the common areas and the morning fresh breakfast was so good!

The morning weekend staff could use more help it seems to help, but we didn’t mind. Staff was always helpful and friendly.

I loved the bed comfort,the room is so we'll equipped, loved the space,the kitchenette, the overall vibe. I really enjoyed the made to order delicious breakfast and yogurt bar. The pool was great too.

Nothing. Everything was good. Maybe the price, but who isn't struggling with price at this time.

It was updated and modern. The pool was nice and clean. The rooms were comfortable and had a mini kitchen area with microwave, fridge and dishes. The lobby breakfast was AMAZING. Made to order items each day!!

The elevators smelled a little funky and the floors were a bit dirty. The Saturday night crowd down by the pool got a bit rowdy.

The hotel is beautiful, clean and new. The bed and room are comfortable. Breakfast is surprisingly good as you have a choice for warm options. The staff is professional and helpful.

I did not like the location. The property is not in the best area of Waco. But you can go to other areas quickly.