They were able to accommodate us after their neighbor hotel cancelled our reservation due to overbooking which was done via voicemail. The staff were all very friendly, the rooms were clean, the property appeared well maintained, and the breakfast was excellent. It was an excellent value and great hotel. They also offer free necessity items if you forget to pack your own.

The only complaint I have is their signs indicate vending and ice machines in locations and their were only ice machines. They did have a “store” available near the counter.

Steve at the desk was exceptional!! He provided everything we needed in a very fast manner

Didn't like the fact that the pool was closed due to the dehumidifier not working. This should have been stated somewhere in the booking process.

Location and very friendly staff

I could not get the room cool enough. We stayed 2 nights. My travel partner had to go ask for clean towels.

Room was nice

Location overcharged me. Working with Booking.com to get reimbursed. No answer at location when calling to make reservation or to discuss billing error.

Convenient location, James at the front desk provided fantastic customer service.

Somewhat higher priced for comparable hotels in the area.

location, breakfast, space in the room

Room was dark, even with all lights on and natural light through the window.

Comfort and the Whirlpool

A roach in the bathtub in the morning, which I washed down the drain! **After staying 2 nights, I decided to stay again for 1 more night. **When getting Rm 131, I noticed in the bathroom another small critter, and I trapped it with putting the trash can on top of it!! Needless to say, the place needs to be Exterminated!! The other thing noticed was No drinking cups in the bathrooms for when finishing brushing teeth! I had to use a Coffee cup ☕!! *Most hotels supply cups in the bathrooms. Thanks.

The breakfast was great. I loved that there was a heated indoor pool. Was really close to some great stores.

comfortable, good breakfast, clean

the elevator did not work so had to carry multiple heavy bags down stairs.

secluded 

the rooms weren’t cleaned on time and staff was very understaffed which put them in a bad mood