Great room for the price! And only 30 min away from the slopes (we went to Brighton and Snowbird). When we go on ski trips we usually only look for a clean place to sleep in and we don't splurge on hotels. So we were pleasantly surprised with the room we got here. It was quite big and very comfortable. It has a living room area with a couch, coffee table and even a small dining table, which we appreciated because most days we like to stay in after a full day of skiing. The bed was comfortable. The shower/bathtub was great too. Breakfast was good enough. Nothing fancy, but we got our egg sandwiches and coffee in.

The Crystal Inn Hotel & Suites is hands down the best hotel in Salt Lake and its surrounding areas. I can only liken it to my hotel stays in Las Vegas and Palm Springs with my parents and beloved grandparents in the 1970’s &1980’s. The customer service at the Crystal Inn is from a dying pool of ideologies surrounding restaurant and hotel management in which people actually took pride in their various positions and truly believed in providing their guests with a superior customer experience! Well with regard to outstanding customer service the Crystal Inn does not disappoint! And folks believe me you we’ve stayed in just about every hotel in the area! And absolutely no one does it like the Crystal In! Honestly no detail is too great with regard to the meticulous efforts of upper management and their employees. Specifically, the general manager, Vanessa. I had to take a double take when walking back from the car through the 1st floor corridor and sure enough it was Vanessa, who I had just spoke with the day before on the elevator and she was wearing her GM garb. Anyhow on this day she wore one of the housekeeping outfit. She stood reviewing a piece of paper and I said, “Hi Vanessa!” She immediately looked up from her paperwork and smiled from ear to ear. Anyhow we had a brief back and forth but she was focussed on getting back to cleaning the guest room. Now I thought that is total dedication! It really shows one’s character as well as leading by example ergo if Vanessa can step-in to lend a hand in any employees duties. Well the employee in any of these departments think to themselves, “Hey, I might be able to be promoted into a different position but until then I’ll strive for excellence!” When walking into the hotel lobby you are greeted with a welcoming smile and a respectful yet refreshing playful banter! So the front desk employees really set the stage for one’s stay at the hotel!

Overall value and friendly and helpful staff with the exception of one front desk employee. The "one" front desk employee wasn't impolite but was not genuinely helpful (see What I didn't like Section). However, this should not detract from my overall experience with every single one of the other employees I came across during my stay that were friendly and truly helpful.

Ants in the bath tub and Wifi that I could not get to work with my laptop. The Wifi not working with my computer wasn't a big deal but I was a little disappointed that the front desk employee was nonplussed about the ants in my bath tub (every day a new batch of ants 3 or 4 medium sized black ants most likely coming through the vent over shower) and she asked if I wanted a new room while at the same time telling me this could happen in any of our rooms. I didn't bother changing rooms after that rather "half-hearted" resolution as I didn't want to take the chance of getting another room with more problems PLUS ants (Was a bit of being asked to choose between "the devil you know versus the devil you don't").

5 minute drive from freeway and mall, free and ample parking, safe location, friendly staff, quick check in, good sized rooms, comfy beds, small fridge, heater & a/c work good, good wifi reception, indoor pool (lukewarm) and jacuzzi, check out later than most hotels and was at noon. Breakfast good (scrambled eggs, sausage links, bagels, different types of juice, coffee, hot chocolate, fresh fruit, cottage cheese, potatoes). we got a great price, which was about $40 lower than other hotels in the area.

Nothing

Although an older building it looks like it's kept up well and clean. Must have great staff to accomplish that. The front office staff were very friendly. Breakfast was a nice little buffet. The cut up fruit, eggs, and potatoes were best. Good juice choices. Location was phenomenal. We'll be reserving this place again when traveling through SLC.

If it were my hotel I'd update the carpeting first and then in small sections update the rooms, beds and buffet area, but they were very clean. Improvements like these will only make the hotel more popular.

Great affordable option when staying in SLC to hit the slopes. Close to bus stop from where the ski buses leave to Solitude/Brighton and Snowbird/Alta, and the hotel even provides a shuttle to the bus stop. Nice breakfast buffet and indoor pool/hot tub. Friendly staff. Quiet rooms.

Would be nice to serve breakfast on weekends earlier than 7 am because some people leave to the slopes earlier than that.

Rooms are large. The hotel was quiet. Bed was comfortable with lots of large pillows. Breakfast was great. It was buffet still with eggs, fried potatoes, sausage, fruit, cereal, etc. Food tasted very good. I used the exercise room which was very nice. The pool looked very nice but did not use it. Would stay again!

Nothing. Everything was good.

Big room enough space for a recliner or a couple of chairs, so we didn't have to sit on beds. For staying a week could have changed up the sausage. The hot tub was wonderful.

Light/fan switch on the wrong side of the bathroom. Have to turn on before entering the bathroom. The noisy neighbors next door and above us... Especially late at night, early morning.

The hot tub and breakfast. Front desk staff was super good.

The staff didn't have the best communication. I had booked an extra night told them two days prior. They do a wellness check w house keeping after 3 days. They said they'd do that day. They did it the next day woke me up, and then another house keeper came a few hours later and asked when I was checking out. Which wasn't until the next day. Loved the front desk staff though. Very nice.

Very good location and convenient for skiing both Big and Little Cottonwood Canyons. Huge sized rooms. Very good breakfast including scrambled eggs and sausage links. Bedding was updated, newer and clean. Remainder of furnishings, fixtures and equipment somewhat dated. Excellent value.

Room generally clean, but when a chair was moved, it was apparent that it had not been moved to clean in a very long time.