The desk staff was very helpful. She saw I was on crutches and was able to move us to a first floor room. We had tried to follow u with our online booking by calling, but there was no answer. After several attempts calling, we texted. Upon arriving, we informed the desk staff of our attempts. She stated others had said that they too had tried to call in. She said the home had not rang.

The handicap shower was great. But it allowed water to drain out onto the floor of bathroom. We used dirty towels to soak up water off tile to keep from slipping.

The staff members were so friendly, even at 2am. The value you get here is fabulous for the price. Comfortable, clean, and has a spacious mini-fridge! Also, one of the desk workers helped me get a plastic spoon from the locked kitchen when I needed one. Maybe it was a small thing for him, but it really helped me out! In fact, all the employees we interacted with here had such a positive attitude.

Although we heard great things about the breakfast, the person who checked us in accidentally told us the weekend breakfast hours instead of the weekday hours and as a result we missed the Monday morning breakfast. It was an honest mistake and I should have double checked the hours listed on the wall or on this app to verify, but it was a little disappointing nonetheless. Despite this, I would still highly recommend this hotel to anyone. If we ever pass through the area again we would definitely book this same location.

We were reimbursed 36.00 on our stay d/t ants/leaky air conditioner, not much but better than nothing. The manager was super prompt and apologetic about my card being charged twice and had it corrected within 2 dAys after I discovered it. Staff are very helpful and friendly. Breakfast was good as well. Pool is great!

One room had ants and the other room had a leaking air conditioner. I was billed through Booking.com then my card was charged again after arrival.

The manager, donna , made my stay so comfortable that she has got to be the sweetest person I have ever met motel is lucky to have her please let her know she is a wonderful person we even stayed an extra night with the motel because of her she deserves an award or a raise hope you get to see this donna I will be back to stay again ❤️❤️❤️❤️

Loved everything really enjoyed the stay. Everything was great. All the staff was so helpful and sweet this motel deserves an award for friendliest motel felt like I was home

We're on our way to western Kentucky to help rebuild houses for the victims of the tornado from December 2021. It's close to the highway on our trip. The room was clean, the beds were comfortable, the breakfast was good.

There was no ice. None of the ice machines were working. I like to have ice water since the water doesn't taste very good. I like to let the ice melt and drink that water. There was a lot of noise, like a party in the hall around 2 AM. I know the staff couldn't help that, but it was very annoying and then I couldn't get back to sleep.

Always friendly staff and the location is awesome. The bed was super comfortable, and we slept great. We will be back.

Had an issue with the washcloths not being clean. We did show them to the host. This is the first time this has happened to us here. Also, we didn't receive the room we needed and wanted. This was not the hotels fault, but booking.com didn't really provide that information.

Good breakfast variety. Warm food , pastries , juice and milk..... Our stay was very nice and relaxing... Our bed was SUPER COMFTY... All accomodations were met with kind friendly staff. And really REALLY enjoyed the kindness and professionalism. We most certainly will be back.

Maybe had better selection of vending machine items... But satisfied overall

The Staff! The lady at the front desk was amazing! She made the experience the best I have ever been! I will always be happy and grateful I stayed at Best Western in Huntington, WV!

I loved my experience so there is nothing that comes to mind.

The lady at the front desk, Donna, was so helpful. I forgot to ask for non smoking, but she gladly switched us to another room. Also when the remote didn't work, she replaced the batteries.

We had just stayed here a few weeks ago, but the price had gone up. And last time there was a hot breakfast ( for the lower rate) and this time it was just pastry and cereal. Also there was a bug crawling in the bathroom, I think it was a cockroach.

Staff was friendly an helpful. The breakfast was pretty good waffle is favorite

Well people use app such as yall for the deals but when checking in the main office told me I could have save 30 if not more going through them.