Our room was super clean, comfy and roomy. The staff was very friendly and helpful. Breakfast was also good. I stayed at this hotel right after it opened several years ago and didn’t expect it would be as nice as it was new but it was just as nice. Everything was great!

Only issue was we took our kids to swim in the pool and the thermostat was set very low and the pool room was just so cold. We went in January though so it may just be hard to heat when it’s so cold out.

Very comfortable room with pleasant surroundings. Liked sitting in lobby working on computer or reading. Had several different areas to choose from. Nice laundry facilities. It was our first time staying at a Tru property but we will choose Tru again.

This is minor but we weren’t a fan of the soap & shampoo dispensers. Had trouble connecting to Wi-Fi and we weren’t the only ones but they were able to help at the front desk.

Got double charged because of booking.com and it ruined the travel plans of the next upcoming days

The hotel was clean and modern, super cool looking. The staff was amazing and the room itself was very clean. We didn't bring a pet with us, but I love how many people had their pups with them. The outside lounge area and the game room was awesome for our family!

The only thing I wish would have been different is the room had been a little bigger. I thought we had reserved a room with a lounge area- like a couch and chair and whatnot- and two beds. We were in town for a Strongman competition (it's super close to a Strongman gym and the venue where the competition was held) and fitting a heavyweight strongman and his strongman wife and two kids in a small space is a challenge. Plus, there was no table to eat, so we ordered food and had to sit in bed to eat. The room was clean and nice, just a little on the small side. We own a Strongman gym in Colorado Springs, and if we had athletes going to Cheyenne, we would recommend this hotel with that side note.

the check-in worker when we got there was more than amazing. friendly. helpful. professional! the decor and style was amazing. the Pool was very enjoyable and comfortable. the gym had many pieces of equipment. it made for a good workout.

the morning crew was the opposite. at breakfast a worker got the last two pancakes and he put them behind the front counter for later. I wasn’t going to get pancakes but he didn’t know that and he wasn’t putting the guest first by his actions. he was working. that was unprofessional and classless.

It feels new! The staff was friendly!

It was not much the hotel could do about it directly, but the parking lot had a ton of trucks with trailers parked sideways taking up five to six spots each. Same with a Uhaul. The bathroom corners need a little more focus when being cleansed because there was a build up of dirt in the corners.

the breakfast and the room was great. I wanted to go out to eat but my old car wouldn't start until the next morning so I had to call ubereats for food. It would be nice if a restaurant was close or there was one inside the hotel.

The staff was great, location was so clean and had everything we needed it was a short trip this time but we will be back.

There was not a single thing I didn't like

clean and comfortable and the staff was friendly

I didn’t buy any snacks but when I glanced at the selection it seemed there was a lot of junk food. I know it’s hard to keep fresh healthy options that are counter stable but something to consider if possible

Breakfast was great and there were plenty of options. Everything was sparkling clean in our room and throughout the building. We appreciated the pool towels. We liked the water bottle refill station.

Connecting to the wifi was not super user-friendly. At breakfast, a rated-R film was on the lobby TV with an explicit sex scene and nudity. It would have been nice to have streaming service access on the room TV.