The reception desk is truly the heart of the office, where first impressions are made and a sense of warmth and professionalism is immediately established. The staff at the reception are always welcoming and attentive, ensuring that everyone feels valued and taken care of from the moment they arrive. Their efficiency in managing appointments, answering queries, and providing assistance creates a smooth and seamless experience for visitors and employees alike. It’s evident that they take great pride in their role, offering not just excellent service but also a friendly, positive energy that sets the tone for the entire environment. The reception area itself is always neat, organized, and inviting, which adds to the overall positive experience. It’s a wonderful example of how a well-run reception can enhance the atmosphere of a business or organization.

It would be great if the hotel could upgrade its Wi-Fi infrastructure, perhaps by installing more access points or boosting the bandwidth to improve speeds, especially in high-traffic areas.

The Wi-Fi at this hotel was very disappointing. It was extremely slow inside the room, and at times, it didn’t even connect properly. It made it difficult to get any work done or stay connected with family. For a modern hotel, I expected much better internet service.

This hotel provided an exceptional experience from start to finish. The staff went above and beyond to ensure my comfort, and the facilities were modern and well-maintained. I couldn’t have asked for a better stay! I had an amazing time here! The atmosphere was so welcoming, and every detail was taken care of. The room was spacious and clean, and the location was perfect for exploring the area. Highly recommend!

The location was excellent with a lot to see within walking distance. The room was very nice, spacious and impeccably clean. The bed was huge and very comfy. As well, the night view from the 10th floor was quite nice.

I had an early flight in the morning and couldn't make it to breakfast, thus I asked to prepare a lunchbox. Although the lunchbox was prepared on time, the contents was far from expectations. A small sandwich, water and a few small fruits, the value of such a lunch box compared to the price of the room with breakfast included was very disappointing. Also, as I had an early flight in the morning I wanted to go rest early, but the music from a bar on the ground floor was quite loud even for the 10th floor.

Rooms were perfect. The swimming pool was a bit busier than the first time I came (which was nice) and we were able to enjoy a quiet afternoon with food and drinks by the pool after a busy week visiting other parts of the country. Reception agent U. went far out of his way to help us with retrieving a passport our daughter had forgotten in Samarkand in time to fly back home and for this great service, we are very grateful.

This was the second time we stayed at the City Palace on this trip. Check in was much smoother, the staff were lovely- some front desk probs but booking related not personnel. It's a great location, big comfortable hotel with a nice pool. All the taxis know it and it's close to the metro and many of the museums. Also great with the Hyatt next door which offers a lovely roof terrace for sunset cocktails.

They are used to catering for big tour groups so individuals checking in just need to avoid those times and put up with the fact that check in can be long and painful but persevere it' s worth it. The hotel charges $35 for an airport pick up. Don't bother. Airport taxis cost $20 for a nice car. Hotel to airport on Yondex $3 to $4 so easy.

Helpful staff…

Breakfast was okay, but it felt a little repetitive after a few days. It would be nice if the hotel could rotate the menu or offer different options each day to keep things exciting. The dinner menu was good, but I feel it could benefit from a bit more variety. Offering a few more vegetarian or vegan options would make it more inclusive for guests with dietary preferences.

The reception team was outstanding! They handled my check-in swiftly and made sure I had all the information I needed for a smooth stay. I truly appreciated their attention to detail. I had an amazing experience at this hotel. The location was perfect, the rooms were spacious and cozy, and the service was outstanding. I’ll definitely be returning on my next visit.

My stay at this hotel was absolutely wonderful! The staff were incredibly friendly and attentive, the rooms were clean and comfortable, and the amenities were top-notch. I felt welcomed from the moment I arrived, and every aspect of my stay exceeded expectations. I highly recommend this hotel to anyone looking for a relaxing and enjoyable experience.

Location, size of the room, the female receptionist was very friendly.

Too long waiting time to check in, the girl was always alone. There was a gentleman at the reception who questioned my wife why she doesn't have that green passport with her for Uzbek people. Is he a police officer? Every Time I've seen this gentleman he looked upset. There was no fridge in the room and the bath was leaking. The hotel needs a refurbishment, it's not five star. Filter coffee for breakfast? Wyndham Tashkent and Bukhara or Hilton Samarkand are four star hotels with better service.