We arrived at the hotel , it’s worth noting that the Sun Plaza area is still largely under construction so it did seem like a ghost town when we stayed, we were able to walk to nearby restaurants and it was about 10-15 minutes from the beach area. The hotel itself was great, we used the area as a stop off before heading to Cat ba . The staff were great, allowed us to store our bags until the room was ready, we stayed a few doors down due to the room we had booked but it was super clean and fresh . Bed was comfortable and the shower was good too!

Nothing.

Clean hotel room with comfortable beds. Front desk staff were super friendly and polite in welcoming us at check in. When we realised we were short on towels and bottles of water, they responded immediately on booking.com and were very kind to promptly deliver us further towels and water when we realised we were missing 1/3 amenities. They went above and beyond in giving us a written list of recommendations that we sadly didn’t have time to fully take advantage of.

Lovely hotel, friendly family who runs the hotel are gentle and helpful when needed. Two didn't speak English but if the English speaking staff (daughter ? ) wasn't there, she was very easily reachable via phone whenever needed. Google translate was also perfectly fine for communicating. They were great at accommodating my needs and changes to my itinerary, and helped book the ha long bay tour and transport back to hanoi. The Banh mi was also yummy. They have a really adorable and friendly dog. Overall it was a great stay. Lots of food stalls / restaurants nearby , I went during off season so it was very quiet.

Staff very friendly. Show us where to eat.

The blind / curtain is not able to black out the light from the street and from the club that is nearby. The club nearby the light was shining on our window the whole night and it disturb our sleep. Weekend even though all doors are closed but the music from the club can still be heard till 2am, weekdays end earlier. Please change the blind/curtain. Other than that, tip top service!

Really lovely owners! The room was clean, modern and had great facilities. The location was okay, it was near to the market and some beachfront bars. However, area itself was very quiet and practically dead at night. Had to get a taxi to get near to halong bay. The best part of the stay, was the owners beautiful dog 'meow'!

The first morning we were woken up early by building works. However, this isn't the owners fault and the next nights we just used ear plugs. Also, you can hear the music from the beach bars, but it usually stops around midnight.

It was greatly worth stay. Very clean hotel with excellent stuff. Especially Nina was so much into help for anything you may need in Ha Long. I would highly recommend staying there. I will go again ;)

no complains

Practically new hotel, with great amenities.

Clean, spacious . Fantastic staff, Nina was super hostess. She gave us all information about surrounding area, restaurants, attractions, etc. we got upgraded to bigger room. Rooms are new, clean and super comfortable.

Even though the kind lady behind the reception did not speak a word of English, with the help of Google Translate she has provided us with the best help and service we've had throughout our entire 12-days stay in Vietnam. The woman (and her cute little dog) are wonderful! The entire hotel, but especially the rooms even smelled lovely. The last evening we stayed there we asked if we could have some fruits for breakfast, without knowing the regular breakfast they serve, and they did not even have to doubt about providing it to us. The next morning when we came down, she already had the big plate of various fruits prepared for us. Absolutely amazing. She helped us with our trip through Ha Long Bay, directions to the beach and taxis. Plus, whenever we needed anything in the room (extra bath gel, water bottles or extra toilet paper), she immediately got it for us. They really make an effort to give you a pleasant stay in Ha Long. Would recommend 100%!

You could hear the beach clubs a little bit at night. But great isolation, since the hotel seems very new, so not too much noise. In the morning you hear the constructions next door. But with some earplugs in we had no trouble sleeping in!

Clean and spacious. Friendly and helpful staff. View from balcony. Big beds. Close to old quarter and night market. Within walking distance of lots of restaurants and bars.

You can hear the lift from the apartment but it is not too bad.

the room was perfect, host are trying their best to accommodate our request, we got a good motorbike for rent, miss pham even guide us interesting places to visit.

don't like the crazy noise from the beach party but it beyond their control