Lovely and kind receptionist, Kevin was a lovely man and helped me instantly. Connected to whatsapp so we had more instant communication between one another. Great job he did. place was clean and lovely. Strong shower always helps.

I was told I could pay with card as I had lost my wallet of which at check out was not available despite being told otherwise, which really put me in an awful position as I needed to get to the airport within a reasonable time so my girlfriend had to go get cash in a hurry. I did not appreciate this. Housekeeping came at an awkward time, and when I requested for it to be done when we left the hotel 40 mins later they never came to do it despite texting and talking to the receptionist. Other than that it was a lovely stay

Cozy rooms and friendly staff. Kevin was excellent. He went above and beyond. Great location. Walking distance to the various Hanoi attractions. Many cafes nearby.

Amazing stay, the location was perfect and the room was lovely. Kevin really made our stay pleasant and his customer service was on another level. Big thank you to KEVIN !!!!

Kevin he really made our stay pleasant and his customer service was on another level

The hotel is located at the edge of Old Quarter, so most attractions and on walking distance, since we didnt use any other transport there. The communication with them in person was good, a but less available they were on Booking. We got two small bottles of water, coffee and tea for free. They don't offer breakfast, but have some smootie options. We stayed one night longer than planned. There were no discounts, but we could have stayed in the same room.

For card payment they charge extra 3%, the payment via Booking is not possible.

The breakfast was scrumptious, we really enjoyed it. The location is great. It is walking distance from the train street and there are restaurants nearby.

There isn't enough space especially when you are travelling with luggage.

Generally it's good hotel 10min walk to old quarter.Hot water always, comfortable bed.We had to wait for our fly so the staff let us leave our bags in the hotel for 5 hours.

Staff had very poor english, room very small it was more like for one person not for a couple.Window cannot be opened.

we liked that we could sleep. despite the noise from outside. Good breakfast as well👍 Also the guys from the reception kept our luggage before checking in

not very clean and the room was pretty small

Conveniently located in Hanoi, away from the noise of Old Quarter but easy to go to. The room size was enough for 2 persons and it was clean. There are also places to eat down the hotel.

the location is excellent for the sights in the old quarter. Rooms and bathrooms are clean and pleasant.

You couldn't pay by card in the hotel. that was very unpleasant. especially because the hotel advertises card payment.

It was a walkable distance to what we wanted to see. Good restaurants around us. Comfortable bed and good shower pressure.