Western style shower- shower is in its own compartment so water doesnt get all over the entire bathroom and toilet! Rare in Vietnam! Wifi was stable and can be used for making work phone calls. Bed was firm (like most beds in Southeast Asia) but comfort level was superior to neighboring hotels (and I stayed at quite a few). This will be my go-to hotel for when I return to this area.

Not any real laundry service for someone with small loads. The nextdoor laundry service wont accept less than 3kg. However there is surely another laundry service close by with a little bit of looking.

The staff were exceptionally kind and helpful. We arrived mid-morning, many hours before official check-in, yet, we were given a room straight away. This made a huge difference and was greatly appreciated. The room was clean and had everything we needed for a comfortable stay. The staff also offered fantastic recommendations for restaurants and sightseeing.

Nothing

This hotel was super nice! It is shaped in a weird way that makes it almost look like a bad hotel when you first walk-in (the corridors and the stairs are very narrow but luckily they have an elevator). But then the room was amazing! It was pretty big, spotless and the bathroom was also very nice. The wifi worked very well, which is also a bonus point. The hotel staff was also nice, as well as the owner. She was very sweet with us, let us check in a bit early as I was sick on that day, and gave us plenty of information and advice. In terms of location, it was pretty close to the main tourist attractions and had a lot of restaurants/shops around.

We only stayed there one night so we didn’t encounter anything negative to mention.

Very value for money, we used it as a stopover while waiting for the train to Sa Pa. Very close to the train station, very close to the train street as well. Lots of shops for necessities & food nearby.

Nothing. You pay for what you get. A clean private room. Only thing is the A/C isn’t the best.

Great location. The room is quite comfortable, it is not new but was clean, (daily house keeping service). The fridle works fine, the ac as well. The staff was available for a very early baggage drop off and for a very early check out, plus, they did allow us to check in as soon as the room was ready, about 2 hours before official check in time

The room is not very soundproof. The room with no view is a bit dark, simce the windo faces a wall

It's a ideal destination for people who have business trip. Affordable price and convenient location, good service and friendly staff, I will come back if I have other trip in Ha Noi in the future.

nothing

We had the room on the 6th floor and it was exactly as on the pictures. Clean, nice and spacious. Near the old center.

The hotel is close to the old center, but there is a lot of noice in the street which you can hear in the room. So you really need earplugs to sleep. We booked the hotel for 1 night but we were staying longer and we were planning to stay even longer, but instead of asking us, the staff just rented our room to somebody else and we had to leave the hotel.

I like that the bed was really comfy, and the bathroom was really spacious and nice. It's really close to a busy street but you won't even notice since the room was really inside the property and from my experience I didn't hear something disturbing and I could rest perfectly. The lady in the reception was really helpful and she speaks english really good!

The staff we're great but. I had top floor good for the money I paid

Not to much just make bed that's All 😜🙂😜

I liked the location of the hotel, the attitude of the owners, the price-quality ratio. The room is big enough and well equipped.