I liked the facilities, it was really comfortable to be there, very spacious, ideal for spending a few days in Hanoi.

The Wi-Fi signal is terrible, it dropped every so often and there was no good phone signal either, so you were left half disconnected if you wanted to work on the computer and for the price they should improve on that point.

Modern, comfy rooms with really nice showers. Everything was super clean. Beds were firm but nice. We only interacted with the receptionist and security man and they were both lovely.

Nothing! The only note - and it is not in their control - is a few dogs living at a house in the back barking nonstop in the early evening. Luckily didn't start very early the next day but nothing is blocking the sound if they do start up.

Great room, beautiful view, very clean, and very comfortable. The staff were wonderful; and helpful with advice, information and arranging a taxi

There was construction next door at the time I stayed, so the noise in the morning wasn't ideal, but can't be helped. The kitchen was a little lacking; some glasses would have been great

A great place to stay in the heart of Tay Ho. The apartment was new, spacious and well setup. Comfortable beds, great lake views and quiet surroundings rounded out a good stay. I would book again for our next trip.

Quite location, clean. Near a lake. Friendly and helping staff. Modern and new design. Small kitchen, washing machine.

Well-furnished, spacious apartment in a good location close to West Lake. Great bang for the buck (which we got at the last minute on a holiday weekend)

Nothing

Very comfortable apartments. We had three rooms on the same floor so easy to communicate with family members.

Clean. Attentive and helpful staff

Nothing, just a bit of a pity we didn’t book early enough to secure a room on a higher floor.

Staff members were very nice and accomodating. Apartment was very simple and clean and met our needs. spacious.

bed was not very comfortable.

Very Clean, Bright and Modern apartment. staff extremely friendly and helpful.

All good but would have been ideal to have a couple of wine glasses in the room and maybe a toaster.