Staff were so lovely and helpful with everything from check in, to getting you a taxi. They were prompt in attending to requests and the luggage storage was well organised with no pressure on when you needed to collect it after check out. The facilities were beautifully kept and the breakfast buffet had a great mix of cultural options, as well as traditional western breakfast selections. The fruit was so delicious, and the salad selections were varied and interesting new combinations.

The beds were very firm. They did provide an extra mattress topper when requested. If you like a softer bed, I would note that in your booking so that you don't have a poor night's sleep the first night.

We had an exceptional stay at the New World Saigon as our last stop on our Vietnam trip. We were offered a great deal on a last minute room upgrade that included a higher room tier and daily access to the rooftop VIP Lounge (meaning daily breakfast, all-day snacks, and cocktails and a "light dinner" every evening (which turned out to be more like an epicurean buffet than a light dinner). This upgrade cost us less than $70 aud per night on top of our original booking. The Hotel was in an amazing location in the heart of District 1 that made it super easy to get eveywhere. Facilities were modern, clean and luxurious - and the staff were excellent. The room was also spacious and well kitted out. All of the offered hotel services were all seamless and efficient. Although a little pricier than other hotels, the value for money we got from our stay was incredibly high. We will absolutely stay here again. 5 stars.

We had an amazing experience at New World Hotel in Ho Chi Minh. We had originally booked for the Rex Hotel however had to extend our booking a day earlier and they could not accommodate us. We then booked New World and I am so glad we did. The staff have been extraordinarily welcoming and ready to assist with anything they are able. We booked the Residence Club Premier room, which gave us access to their cocktail and canapes in the Resident Club Room (level 10). Now we have stayed in a number of hotels with club access and I can say that the inclusion in this club room exceeded expectations. There is a wide variety of food, alcoholic and non-alcoholic beverages. The staff were very friendly and were happy to help out or just have a chat if you look too lonely! Big shout out to Holy, Leo, Van and Venus for the great conversations, restaurant suggests and amazing service. The Residence Club Premier room itself was spacious and well maintained, room cleaning was thorough and detailed. Our overall experience was truly exceptional and we would most certainly stay in a New World Hotel again.

Hotel airport transfers are a tad on the expensive side.

This is the 2nd time we stayed here and three weeks ago was our first time at the New world Saigon. Our first impression was, when I walked into the hotel I was greeted by a friendly team of staff and they were very helpful and explained everything in detail !! On 22/01/25 we came back and stayed for another night.. Breakfast was awesome 🤩 Lunch: awesome Dinner set menu:awesome Management team: Mr Quốc and Mr Toung were very friendly and helpful. We travel every year and they are the best management teams we’ve ever come across so that you 🙏

Everything was good, very clean and very good breakfast (not to many options from which none is good like happens on others) Coffee as well tasted very good. The location is very convenient, walking distance to many restaurants and close to the airport as well. The only things which I will change is the hot tub in the bathroom was not that comfortable when taking showers with walking in and getting out. Now-days most of the people prefer walking shower, especially in a hotel.

Highly recommend getting the club lounge if you’re coming from another country as they know how to speak English and their service is amazing! Club lounge manager and staff are our absolute favourite, they made my son want to go there everyday because of how welcoming and friendly they are, we loved meeting them all! Special thanks to April, she went over and beyond with her service and so did everyone else! Honestly our favourite place and we will definitely be back.

Level 5 is more of 3 stars than 5 starts to be honest! we stayed their for few nights due to change of room highly recommend asking for the higher leveled rooms..

Clean Facilities Staff The dining staff and chefs are amazing. Pool. Good fitness Centre. Beds comfortable. Soundproofing. Breakfast has a wide variety even options of Halal meats on some days. Housekeeping staff very polite and considerate.

For a 5* hotel the rooms were a little underwhelming. Deposit on check in, this isn’t mentioned during booking. Customers should be made aware of this when they make the reservation.

We stayed on the residence floor of the hotel. If it was an airline, compare it to business/first class. Separate breakfast area, soft drink and tea/coffee inclusive all day. In the evening, 5:30 to 8 Pm, food and alcoholic drinks are available. The quality of food is second to none and the service exceptional. Chloe was our check in girl and nothing was too much trouble during our stay. Pool spotless always beds available. Poolside service included replenishment of water glasses. We have stayed in many five star hotels worldwide and I can safely say that the New World Hotel is probably the best. But... Check out the residence floor.

Nothing at all

New World Saigon was absolutely fabulous. From reading other peoples reviews, we opted for a Residence Club Premier room which I would definitely recommend. The room was wonderful with an amazing view. The bed was so comfortable and the room was spotless (it’s one of the nicest toilets I’ve ever had the (dis)pleasure to throw up in - which was nothing to do with the hotel, I must stress!). The club lounge, staff, food and drinks available there were all excellent. And the pool is absolutely gorgeous - do try the lychee cocktail at the pool bar - to die for!

Location was very good. Stuff was very helpful. Room was very clean and cosy with the exact space for a couple. Breakfast was the best in Vietnam so far. IBUKI restaurant located in the hotel was superb (You must try the wagyu tataki).

- When we contacted them via booking to book a taxi from the airport, they replied with a strange message as “sorry we are out of office..”. When we finally reached them, the price they offered was 15 times more than what booking offered (which was very strange because on return they helped us to book a taxi which was much cheaper than what we payed on arrival). - They hold a deposit in a very strange way which makes it difficult to understand what will be charged at the end. - Check in process was too long (15 minutes of standing in-front on the desk)