Location, cleaning, services, breakfast, helpful and cheerful personels, decoration.

Deposite that I don't know why

It’s a nice, clean, modern and yet fairly basic hotel. The best thing about it is its very central location.

They were unable to provide an early check-in and the communication with the staff members was very challenging. Also, they charge significantly more for airport pick ups and drop offs, so you’re better off downloading the Grab app and booking through there for a much cheaper rate.

Good location at a good price. Staff were fantastic and helped at any chance they could get.

This hotel has such a clean, modern, luxurious feel to it. The staff were lovely and service was great. Everything at the hotel was really comfortable and well designed. The bathroom was a highlight - lovely large waterfall shower, big bath and spacious bathroom. The free snacks and drinks in the room and cold juice as a welcome drink were a nice touch. Breakfast buffet was fantastic, they also made eggs to order and barista coffees on request. Bed was comfortable and spacious. Large smart tv in the room was cool to be able to watch youtube etc. Location was also great, a short walk from lots of things we wanted to see.

We asked if the hotel could organise a transfer for us from the airport to the hotel and they quoted us 700k VND /way which we were confused about as that price is very high so declined - we got a taxi from the airport instead for 300k and then on the way back to the airport we asked the hotel front desk to call us a taxi and it was metered and less than 200k so I think there must have been a miscommunication about what we initially asked for with airport pick up - not sure what they thought we meant. Rooftop pool is nice but a little small - this was to be expected in Ho Chi Minh city though. The hotel's restaurant is only available for breakfast and lunch, not dinner and the last order for lunch food is at 1.30pm - not a big deal just worth knowing.

We stayed in a 2 bedroom apartment which was lovely - a nice escape from the hectic HCM streets. The staff were friendly & helpful, it was clean & had everything we needed. The pool area is small (only 2 deck chairs & a table & chairs) but clean & the perfect temperature and we mainly had it to ourselves which the kids loved. It’s in a central location with bars & restaurants close by.

Nothing

The staff was amazing! Everyone was so accommodating and kind. We felt so welcomed during our stay. The location was perfect, close to major attractions and shopping districts.

The walls are very thin so we often hear our neighbors talking or moving things around their room. But we were usually so tired after exploring all day that we slept just fine through the noise.

This hotel provided a lot of value for money. Firstly they let us check in earlier since the room was ready, they even provided us with an extra duvet because im not psycho to share a duvet. The staff was very serviceminded and accommodate our every need. The hotel breakfast was perfect size and not confusing like bigger hotels! Lets get real, you only eat like 20% of what they offer in a hotel breakfast! They even had their own barista and also yummy pho! Location wise I would say if its quite central and you dont get that touristy noise. Its 10 - 15 min walk to vincom center, Ben Thanh market, Bui Vien walking street etc. Also, there were a lot of shops nearby as well! I will be coming back!

- The room could be a bit bigger, at times it felt a bit cramped. - The hotel didnt have a restaurant which was a let down, but there were plenty of restaurant nearby. - The shower clogged twice, they fixed it the first time and the second time I didnt bother because I was checking out the next day.

The service and staff were wonderful. Was in a good location to the heart of Saigon and easy to catch Grabs right outside. Staff were welcoming and helped with carrying luggages in and out of the foyer and were happy to hold onto any items before we could make it up to our room.

Not something to change but for me next time, I'll book a room with a window.

Mr. Thanh was really helpful on the front desk and always made an effort to ask about my plans and help me in any way that he could. I had a lot of work to do during this stay and the reception helped me order food via GRAB and even brought the food up to my room when it arrived. The breakfast had a lot of options both Vietnamese and Western and despite breakfast officially concluding at 9:30am, the staff had no issues with me staying in the breakfast lounge to do work on my laptop until lunchtime - they even came and offered to make me some coffee! It was a small hotel but the perfect size for the staff to be attentive to each guest.

The room was clean and lovely. The rooftop pool and steam room was lovely to have. The staff is very accommodating and helpful. Also really good location.

The soundproofing of the rooms was sometimes a problem, as I could hear if someone was being loud with walking down the passage or opening their room door. But it wasn't a deal breaker.