Comfortable and clean, very helpful staff, all facilities. Free and comfortable transfer.

Very expensive and usual meal. The room was not ready at time, onyat 3pm. And all this time they don’t care about how comfortable you feel, our flight was at 7am, and we were not offered even drinks or meal, whatever that could facilitate the waiting even for payment. Even if you paid 750.000 for the buffet, you cannot feel yourself safe, because the discrimination goes on, you cannot have drinks like other guests, and every staff reminds you about this. And when you order the drinks, the waiters bring them and ask you to stop everything and go to the cashier and pay for the drinks. They can’t even wait when you finish the dinner or can’t carry the terminal to you, so you have to pause everything and go to pay.

The room was great, big, clean, comfy and quiet. The reception was responsive but couldn't help us too much. The buffet breakfast was amazing full of choices and tasty food. Hotel facilities are very good - private clean beach, water slides, nice gym and sauna. Also had fun activities during the day and free shuttles to the main attractions.

For this price you would expect extraordinary service which we didn't feel like we got. We had issues upon arrival which were the fault of the hotel but we didn't get proper compensation or responses to the situation. It felt like the staff felt sorry for us but there wasn't much they could do about it. Also we didn't get room service on one of the days (by choice) but afterwards when we asked for a bottle of water they couldn't arrange one for us. There were no cheap options for food in the area, felt like western prices.

Very clean, polite and helpful staff. Amazing breakfast with lots of options. Beautiful garden and beach

The room seemed quite small compared to the price. The air conditioning was not working properly during my stay (which the staff did offer us to change the room but we didn’t want to change). The tuktuks don’t run outside of the hotel area, for example Grand World or Vin Wonders even though it’s a short distance. So we have to take super cramped buses which only run once every 30 mins or take a taxi which is not worth it for such short distances. Need more options for travelling around like bikes.

Thank you for an amazing stay and a fantastic experience! A special thank you for noticing my birthday and surprising me with a cake—it was such a thoughtful gesture that truly made my day. The staff are incredibly attentive and polite, the breakfasts are varied and delicious, and the rooms are clean and equipped with everything you might need. My mother and I were absolutely delighted with our stay and will definitely recommend this hotel to friends and family. We also look forward to returning. Thank you for your professionalism and exceptional service!

None

Food was so good, they are changed everyday. Very good location ( close to everything) free bus and tuk tuk to Grandworld, Vinwonder and Safari and even airport. Staffs are super friendly. Nice rooms, pool and beach.

Pillows smell bad, floor is not so clean when we first came in. Too many people on the bus everytimes we went to Grandworld 😢The hotel should had arranged more buses. Not many options for vegan or vegetarian people ( my husband is a vegan)

Property location is perfect. Staffs are attentive and can speak english well. Breakfast buffet has a lot of variety. Shuttle tram ride is nicer than shuttle bus. Room is clean and spacious. Bathroom is clean and spacious. Love the beach the most! Clean beach with no stones. Not crowded at all. Water is not too deep, suitable for children. Sea water is in perfect temperature.

The shuttle bus is always full, limited sitting places and inconvenient for family with small children.

This is my first time in Phu Quoc and this hotel… I am staying with my family (me, wife and 3 children). We are so happy to choose this hotel and the reasons are as follows: 1) free transfer is provided (should be informed earlier before arrival); 2) very delicious food (especially for children; Italian pasta is available and my children were very happy; it is important for us because they couldn’t eat anything in my previous trip to Thailand before coming to Phu Cuoc); 3) staff is very kind and ready to help any time (Nguyet, 👋 hello! And buffet restaurant staff Than - If I am not mistaken); Trinh is the best guest relations officer!! Also, millions thanks to receptionist Thinh Quang who helped us a lot with valuable information about hotel and Phu Cuoc overall!!!! 🙏🏻👍✅✔️🫶 4) best location (beach, near to Wonderworld), free shuttle bus is provided… Thank you very much!!! Many thanks from Kazakhstan! Best regards, Forever Travel agency

Very 5 star treatment, kids club is awesome and everything you could want or need in a resort. Incredible stay. room service is much cheaper for breakfast than the buffet but no cereals available on room service mostly traditional Vietnamese breakfast.

Breakfast was quite pricey to add on each day for 6 people and no cereals available to purchase on the island, but before you go if you have children.

Close to Vinwonder park, Vinpearl Safari. Beach is clean. Facilities are well-maintained.

Room service is slow. We tried to book laundry service. However, call number 1 is not answering and we went to front desk and they cannot help but advice to call number 1.

Facilities, breakfast, staff

We left the hotel at 5.00am and the hotel provided us breakfast packs, when we opened them in the airport it was impossible to eat the food they put. We paid for the dinner almost 83 USD for me, my spouse and a 5 years old child. The package did not include wine, it was proposed for a separate price. Dinner for small kids could be free or at some other price but not 20 USD.