Room was huge, location was just right across the market. When we arrived, my 2 kids were both unwell and one had just vomitted on the car ride to the hotel. We changed plans and wanted to check in early to let the kids rest up first before heading out. The hotel was very kind to help make arrangements and accomodate our last minute request. We were very grateful for the kind gesture.

Breakfast spread was minimal.

Our room was upgraded free of cost. Upgraded room was very nice with beautiful view. Rooms were big & amenities were comfortable. Staff was helpful.

(1) For booking Fansipan tour, I did not have VND & receptionist did not have facilities to exchange $. So I have to download app & book the tickets. (2) Breakfast spread was good but we are vegetarian & there was no marking on label whether food item is veg or non-veg. We were afraid of taking food items in our plate. Also staff standing there to serve was unable to speak & understand English. This should be improved if hotel wants more tourist from India.

The breakfast didn't seem to be available when i went up as they had closed it before the time advertised. Second day, they made breakfast to order, very lovely omelette with fresh, crispy baguette and fresh fruit.

The gym facility advertised was not what was showcased on the pictures.

Facilities are PERFECT for business trip like mine, the room design and placement of the furnitures is so well for work-relax combination. The staffs are super nice, but I guess they’re a little bit inexperienced when assigned me to a room next to a room under maintenance, the work giving out so annoying sound for almost half a day. Breakfast was great, I was astonished with the diversity of dishes. Location would be great for private cars as the road surrounding it was large and the hotel had literally unlimited parking slots :)

Du and his staff take a well care of us. Rooms are specious and have a good bathroom. Everything is clean. If you need any help, Du and staff will help and support you immediately. It was a pleasure to stay at Lotus Aroma Hotel.

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very comfortable and modern looking

I think me and my friend were only the customers there, if this hotel will be at least with 30-40% occupancy will be fantastic. another moment is that cost of cappuccino is twice bigger than beer, this is confusing

Everything. Location is good, right on the market. The people is amazing Facilities are great Second year in a row that I stayed

Next to bus stop and village market. Staff was very friendly and helpful.

Breakfast could be a little better

The buffet, room and service is amazing.

N/A1

Amazing rooms!

nothing!