The host greeted us after a long and arduous 12 hour bus ride with hot ginger and honey tea, which was so lovely, especially in the colder climate. Our room was very clean and the bed was the most comfortable we have had in Vietnam (8 hotel stays so far). The host set up a trip to Fansipan for us and each time we saw him, we were greeted warmly like old frieds. The location was perfect walking distance to restaurants and sightseeing, but not so close that there was no loud noise at night. I would recommend this hotel again and again!

Nothing!

Our stay at the Sapa Snow Hotel was a truly special experience. We visited during the Tết Festival and were warmly welcomed by the hotel owner, Lieu. He is an incredibly kind, helpful, and friendly host who even invited us to share a meal with his family during the celebrations. This gesture deeply touched us, and we truly appreciated his hospitality. We can highly recommend the Sapa Snow Hotel—it’s a place where you immediately feel comfortable and welcome. Thank you, Lieu, for this wonderful experience! We wish you and your family all the best. Best wishes Anna and Denis

The room was upgraded with a window view. It was clean and spacious. Leo, the owner, was very accommodative. The hotel is located near the G8 bus station, but, a bit far from Sapa Station.

There was a 4% additional charge if paying by credit card. Though, the difference was not a large amount, it was still nicer if there was no extra payment. If the room was upgraded, don't take it back on the following days. I was cool with it but others may not. It will be such a hassle to pack your things and unpack again. They kept me in the upgraded room though, after cutting my trip, going back to the hotel and packing my things ready to move to another room. The heater was not warming the room enough. Still, it was a relieved. It lessen the cold at night.

Near to Sapa center and all walking distance

Nothing

Staff at this hotel were very professional and helpful. Harry, the manager, made arrangements for me to trek to villages and to visit Fansipan and even went aboveand beyond to help me with transportation amd other details. The breakfast was fresh and delicious and you can choose from 6 different meal sets. Room had all the amenities I needed. I liked how this hotel isn't in the noisy core of Sapa town, it's in a quiet side street but still very close to all the action.

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ An unforgettable experience at Sapa Snow Hotel! From the moment I arrived, I was enveloped in warmth and hospitality. Harry, the host, went above and beyond to ensure every guest felt welcomed and valued. His personal touch, inviting us to a delightful dinner, created a sense of community and friendship among us all. The ambiance of the hotel was charming, the rooms cozy and comfortable. The staff was attentive and accommodating, making sure every need was met with a smile. Sapa Snow Hotel exceeded all expectations, thanks in large part to Harry's exceptional hospitality. I hope that one day I can return and create more cherished memories in this wonderful oasis.

Best hotel in Vietnam so far ! Can't say enough good things about this hotel. Place is spotless, owner / staff are available to help 24 /7, my laundry was cleaned and delivered in less than 12 hours, breakfast is free and plentiful and the hotel is right in the middle of everything! The owner Leiu (Leo) went out of his way to help organize a tour guide and motorcycle for a fraction of the cost (less than half) that I was quoted around town. Seriously, do not hesitate to book here.

Nothing. Everything was perfect.

The hotel is very centrally located. It can be reached on foot within a few minutes from the bus stop. The cable car station Fansipan (Sunplaza) can be reached within 7 minutes on foot. The hotel is close to the lake and there are good and very reasonably priced restaurants in the neighbourhood. There are clubs and massage facilities in the immediate vicinity. The host Ha is very welcoming and takes care of every request. He booked me tickets for the bus or the cable car. Drove me to the bus station when I left my bag behind. All in all very obliging. I therefore highly recommend this hotel.

all was perfect.

The room was nice, clean, quiet and the location of the hotel was really good! Good street, close to center, no loud music (like some shops like to play) and close to the lake. The owner Harry is really nice! He helped us with everything we needed, booking bus tickets to Hanoi, helping with luggage, booking cable cars tickets, always smiling and asking about our day. He even gave us water for our trip to Fansipan and food for our 6 hours bus ride back to Hanoi. I will definitely stay here again! Thank you for a lovely stay.

No comment.

The hotel is a short walk from the center of things. The room is spacious, cozy, clean. There are bottles of water, a kettle, coffee and tea. There is a TV. There is no safe. Breakfast is basic but enough to start the day. The staff is very kind, especially the hotel manager who is always there and attentive to all needs. Ready to help with everything from the heart.

Everything was excellent