We stayed at this hotel in Sapa as a family of four (two kids aged 3 and 9), and overall, it was a good experience. The location is excellent – just a 2-minute walk from the lake and about 5 minutes to a large shop, which was very convenient. One unexpected benefit was its proximity (also just 2 minutes) to the local medical point – essentially a small hospital – which came in handy when our child had an accident and needed stitches. Note that you need to be on at least the third floor to get a proper view, which might be important if you’re expecting scenic vistas. Breakfast was decent, offering a mix of Asian and European options. Despite some small inconveniences, we had a pleasant stay

The hotel was clean, although we did notice some ants in the room. The rooms themselves were on the smaller side; if you're traveling with kids or lots of luggage, be aware that the apartments aren’t very spacious. One of the challenges we faced was communication – only about two staff members spoke English at a communicative level; the rest struggled to understand even basic requests, which made things a bit difficult at times. A few practical tips: keep your windows closed at night unless you want to be woken up by barking dogs and roosters in the early morning hours.

We had a fantastic stay at Sapa Village Hotel. We arrived early at 6 AM, and for an extra 300,000 VND, they kindly allowed us to check in early, which we thought was reasonable. The room had an amazing view, comfy beds, and the breakfast was delicious. Logistics were seamless both when arriving at and leaving the hotel. They also offered us tours and assisted us with transportation arrangements, which made our trip even easier. What we truly appreciated was their flexibility. They allowed us to store our luggage after checkout since our bus wasn’t leaving until 9:30 PM. We even got to relax in the lobby after returning at 6 PM before catching our bus. This extra hospitality made a big difference! Overall, a wonderful experience, and we highly recommend Sapa Village Hotel for their great service and comfort.

None

We are a family with both seniors and kids, and our rooms were upgraded thanks to Mr. Dung! He arranged for our rooms to be close to each other, which made everyone happy. It was truly memorable!

The WiFi was slightly weak in certain areas.

I really enjoyed the view the most. I didn't expect the rooms to have such a great overlook of the City. It was Central but no too close to the main hustle and bustle which made it nice and quiet at night.

The beds and pillows were too hard for my liking so it was a bit of a struggle to sleep. The bathroom although clean and well stocked lacked proper ventilation so it smelt quite damp.

The location was great! Close to the main hub and also fairly near to a mart. The views are great and the receptionists and service are fairly decent as well.

Didn't really like the breakfast, personally. Cleanliness could have been better. There was some hair in between the sheets which makes me wonder if the sheets were changed prior to the previous user. And also the humidity and temperature made it really hard to dry our towels, so having a good bathroom ventilation would be good. Our air conditioning didn't work at first but the staff helped us to resolve that.

There was a good view from the rooms and the rooms were spacious. Staff were friendly and one slept in the lobby to wait for my sleeper bus' arrival from Hanoi at 4.30 am (I booked an additional night earlier to ensure that the room would be available for early check in).

The air-conditioner in my room started to leak when I set the temperature to below 25°C.

Ms Thao has been helping us from check in to check out. She even help to lift up the bags. Very calm and friendly definitely suggest everyone to book the hotel here. The view was magnificent. I took family room of 4pax will additional charge of 1 person at level 6. I super loved it 😍

No lift but the staff helped to lift up our heavy baggage

The staff are helpful, informative and excellent services! Thanks to Mr. Dung helped me to early checkin. The location is great.

No elevator and we stayed on 6th floor

View from the room, attitude of the staff

Few cockroaches found in room Limited vegetarian option in breakfsat

Beautiful property well maintained gardens excellent breakfast buffet nice sized rooms with cable tv great view of the mountains