Staff were incredibly helpful. We actually got stuck in Sapa due to typhoon Yagi and the resulting landslides and flooding. They were so helpful with contacting bus companies and other operators to rearrange buses etc when we were finally given the okay to leave Sapa. Breakfast was plentiful, mix of hot and cold items and you can order eggs and pancakes from the menu free of charge. Location is just across the lake from the main area, only 5/10min walk but has lovely view of the hills. Can't recommend enough!

Rooms were on the small side but very clean. Showers sometimes ran out of hot water but were back to hot again within 5mins.

First of all, it is important to clarify that THIS HOTEL IS 3 STAR AND NOT 4 AS INDICATED IN BOOKING.COM. Having said that here's my review: Staff was very friendly and helpful, location is very central, confortable room with nice balcony, breakfast was good for the hotel grade.

Let me start by saying that this hotel does not correspond to its booking.com 9.5 rating. It's a fine 3 star hotel, however the furniture is a bit ran down, the bathroom is really tiny, one of our towels (floor towel for shower) had not been washed, and at 6am on both days we were awaken by a very loud speaker in a neighbour school, talking for about one minute. The room isn't well isolated and therefore we could hear it as if they were in the room.

Best hotel so far. We arrived at SaPa around 5AM, which is way too far from the check-in time. We were supposed to just leave our bags and roam around the city, but it was raining. We've asked the manager if we can check in early, and the manager allowed it at no extra cost!!!! The room was clean and had a good view of the lake, and the hotel is also near everything. We were also offered a room to take a shower and stay as we waited for our transport, even though we had already checked out. Really nice experience throughout. The manager speaks English really well.

There was no exhaust fan in the toilet, but it had a window, so it was fine. Other than that, this hotel is recommended.

We had a truly amazing experience at this hotel. Everything was smooth and well-organized from the trekking trip and the Fansipan tour we booked through them, to the relaxing massage at a great price. The staff were incredibly kind and helpful throughout our stay. When we arrived, we were pleasantly surprised with a free upgrade to a beautiful room with a view. And when we were checking out, they let us keep the room until 7 PM, even though we hadn’t asked—just because our bus was leaving late. The entire hotel was clean, the service was excellent, and the breakfast was really good. Overall, we had a fantastic stay and would definitely recommend this place to anyone visiting the area. Thank you to Ling, Mr. Kim and the rest of the team for a great stay!

Mr. Kim, Linh, and the staff were incredibly nice, offering tips and genuine conversations during my stay. The room and facilities were clean and felt spacious. Location is not in the middle of Sapa center but close enough it was very easy to get there, which I ended up preferring. The buffet (with a beautiful view) surprisingly offered many options and is offered early enough to even have before the 7.30am sleeper bus. If I ever come back to Sapa, I'll be back here, 10/10. - Bryan

The room was really nice and clean, super well-located! Neighborhood is calm; perfect to rest after a busy day getting around Sapa. Breakfast was really wonderful (we considered ourselves as foodies; the quality went beyond our expectations. Perfect first meal of the day to go trekking. Please try their banana and pineapple pancakes. Their phô was divine too. We had all our breakfasts on the terrace with the sapa mountains as a background. Above all, the staff and the manager are truly kind and helpful. We were very happy to stay at Sapa Mountain Queen House and we most definitely recommend this hotel if you're looking somewhere to stay whilst travelling to Sapa. This is our first stop as travelling throughout Vietnam and we will keep fond memories here in Sapa.

The hotel is perfectly located, within walking distance of everything in Sapa. The room was very spacious and clean, and I was lucky to get one with a beautiful view of the lake and mountains. Breakfast was really delicious! But the biggest highlight of this place is the staff — the woman at the reception is a true gem. She made me feel so welcome, always helpful, ready to give advice, happy to answer any questions, assist in organising trips, and always attentive to ensure everything was perfect. She also offered me to take shower after the trekking I did, and after I already checked out! I can’t say enough about how great she is! She made my stay absolutely wonderful — thank you!

All was perfect :)

We had a wonderful stay at this hotel. When we arrived, we were pleasantly surprised to receive a free upgrade for one of our rooms. Even more impressively, after we had already checked out, the hotel kindly offered us a room to refresh and change clothes after a long excursion, completely free of charge. The staff was incredibly friendly and helpful throughout our stay, and the location is excellent, with some rooms offering beautiful views over the lake. Special thanks to the manager —I believe his name is Kim— who was especially kind and attentive. Highly recommended!

There was nothing we didn’t like.

Near the center and just walking distance: 5 mins walk from the Sa Pa Lake then around 10 mins from the restaurants, may go straight around Sun Plaza. You will be welcomed by friendly staff esp the Hotel Manager/Owner Mr. Kim. He's super accomodating and kind! He recommended us a restaurant for our first meal in Sa Pa, you can ask him anything about your itinerary and he's willing to help. The breakfast was superb!!! So many choices even the drinks! We loved the french toast so much! We upgraded to a better room with lake view and no regrets!!! Best hotel room view! We'd definitely go back to this hotel once we visit Sa Pa again

None

This hotel is beautiful, and the room is very clean. I booked a family room with a view, which is absolutely stunning. The room is spacious, immaculate, and has a large balcony. The bed and pillows are clean and comfortable. Breakfast is wonderful; they offer a different menu every day. In addition to the items in the buffet, we can order freshly prepared dishes. We ordered pho, and it was delicious. My son chose an omelet, which he enjoyed as well. Besides Vietnamese cuisine, there are options for vegans, including bread, croissants, ham, and more. Fresh juices are made each day. The staff here is very friendly and helpful; they provide excellent advice to guests. (Take their recommendations! I made the mistake of planning to go to Can Cau Market, but started out late, hotel staff tried to stop me, but I didn't listen to them, and ended up losing 2 million VND without reaching the market bc they're closed.) The manager is kind and very accommodating; he suggested and booked our tour tickets for us and even allowed us to stay late until 2 PM at no extra charge. I'll be back!