Staff were incredibly helpful. We actually got stuck in Sapa due to typhoon Yagi and the resulting landslides and flooding. They were so helpful with contacting bus companies and other operators to rearrange buses etc when we were finally given the okay to leave Sapa. Breakfast was plentiful, mix of hot and cold items and you can order eggs and pancakes from the menu free of charge. Location is just across the lake from the main area, only 5/10min walk but has lovely view of the hills. Can't recommend enough!

Rooms were on the small side but very clean. Showers sometimes ran out of hot water but were back to hot again within 5mins.

The room was really nice and clean, super well-located! Neighborhood is calm; perfect to rest after a busy day getting around Sapa. Breakfast was really wonderful (we considered ourselves as foodies; the quality went beyond our expectations. Perfect first meal of the day to go trekking. Please try their banana and pineapple pancakes. Their phô was divine too. We had all our breakfasts on the terrace with the sapa mountains as a background. Above all, the staff and the manager are truly kind and helpful. We were very happy to stay at Sapa Mountain Queen House and we most definitely recommend this hotel if you're looking somewhere to stay whilst travelling to Sapa. This is our first stop as travelling throughout Vietnam and we will keep fond memories here in Sapa.

Near the center and just walking distance: 5 mins walk from the Sa Pa Lake then around 10 mins from the restaurants, may go straight around Sun Plaza. You will be welcomed by friendly staff esp the Hotel Manager/Owner Mr. Kim. He's super accomodating and kind! He recommended us a restaurant for our first meal in Sa Pa, you can ask him anything about your itinerary and he's willing to help. The breakfast was superb!!! So many choices even the drinks! We loved the french toast so much! We upgraded to a better room with lake view and no regrets!!! Best hotel room view! We'd definitely go back to this hotel once we visit Sa Pa again

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This hotel is beautiful, and the room is very clean. I booked a family room with a view, which is absolutely stunning. The room is spacious, immaculate, and has a large balcony. The bed and pillows are clean and comfortable. Breakfast is wonderful; they offer a different menu every day. In addition to the items in the buffet, we can order freshly prepared dishes. We ordered pho, and it was delicious. My son chose an omelet, which he enjoyed as well. Besides Vietnamese cuisine, there are options for vegans, including bread, croissants, ham, and more. Fresh juices are made each day. The staff here is very friendly and helpful; they provide excellent advice to guests. (Take their recommendations! I made the mistake of planning to go to Can Cau Market, but started out late, hotel staff tried to stop me, but I didn't listen to them, and ended up losing 2 million VND without reaching the market bc they're closed.) The manager is kind and very accommodating; he suggested and booked our tour tickets for us and even allowed us to stay late until 2 PM at no extra charge. I'll be back!

Great location, only a few minutes walk downhill from Sapa Dragon Express bus stop, the lake, and restaurants. Breakfast is fabulous. In addition to the usual offerings of most hotels, Mountain Queen offers a number of savoury dishes, yoghurt, and pancakes, which are cooked upon request. All the staff were exceedingly helpful when I injured my knee. My husband had left very early on a lengthy hike, and as I had trouble walking, the delightful Mai-Linh arranged for one of the dining room staff to purchase anti-inflammatory cream from the pharmacy for me. They also kept me supplied with small bags of ice to pack against my knee. Our Standard Double Room was clean and of adequate size. However, the ensuite was long and narrow, and anyone around 180cm tall will find their knees cramped against the facing wall when seated on the toilet. Mountain Queen offers great value for money. It is very clean, and the cheery staff create a welcoming atmosphere. I would recommend booking a higher-level room.

They have the best service in town, the manager and the staffs are all very kind and helpful. When we arrived, they helped us to carry our luggage and gave us the warm ginger tea, very much warm our body in the cold weather. The lady at the reception very kindly briefed us about the hotel service and even offered to help us to book ticket to fansipan. The breakfast was delicious, they served fried rice, noodles, banana pancakes, a lot of tropical fruits, yogurts and so much more... the rooms were very spacious, clean and tidy, the bed is very comfy. they also provided free snacks for us. The people from this hotel are all very helpful and kind, every time when we needed assistance, they will do their best to help. Do not hesitate to book this hotel. Definitely worth the price.

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Everything about this hotel was exceptional. Our room was spacious, clean and comfortable. The breakfast was great and all the staff were so friendly and helpful, particularly the manager Mr Kim. He arranged pick ups to and from Lao Cai train station and the hotel, stored our luggage after check out for the day while we went on a hike, and also offered us a free room to shower and change when we returned in the evening before our train back Hanoi. Highly recommend staying at this hotel!

I had a pleasant stay at the hotel. Mr. Kim manages the place efficiently, ensuring a smooth experience for guests. The location is excellent, allowing me to walk to various landmarks, including Cat Cat, which was an amazing experience. The room was spacious and comfortable; however, some furniture could use refurbishment, as I noticed a few broken drawers. The staff was wonderful—very helpful and friendly, making my stay even more enjoyable.

One area for improvement is the laundry service. did not meet my expectations, especially compared to the quality I experienced in Hanoi. I was hoping for a similar standard. Overall, I had a good stay and appreciate the efforts of the team.

Absolutely lovely stay in the Sapa at Mountain Queen House! Mr. Kim and his staff made us feel warmly welcome from the moment we stepped in and took such good care of us the entire stay. They took care of the laundry, set us up with tickets to local attractions and arranged a taxi drive whenever needed. Everything was done with such a kindness and expertise. The hotel is located perfectly close to the center but still in a peaceful neighborhood. It is also very beautifully taken care of and super clean. Breakfast was amazing and we thoroughly enjoyed it every morning. Nothing but a warm recommendation for this unique hotel! ❤️

We really enjoyed our short stay at Sapa Mountain Queen House. The staff was super-kind and helpful, they let us check-in very early (7AM), which was really appreciated as our train arrived at 6AM from Hanoi. The also helped us book our tickets to Fansipan Mountain and provided maps, info and advice on our daily outings. The room was clean, bright and spacious, with nice view of the lake. Breakfast was amazing, made-to-order banana pancakes and/or eggs, with nice selection of pastries, fruits, and some Asian dishes. Location is convenient, steps away from the city center and the lake but still quiet.

All was good.