The hotel was really nice and comfy. I liked that we had a little balcony to kinda feel the fresh breeze of air. The family rooms I've booked were clean and spacious enough for 3 people per rooms. The most important thing was that the staffs were really nice and assisted us in any way they can. It has been a pleasure staying there with my family when thought it was a short stay only. The hotel has a restaurant with sumptous breakfast, 100k per person and they have a small shop inside their building/hotel with affordable prices. I've bought wind breakers/winter jackets and bags for my whole family and myself and spent only a few million dong, they accept card with 3% charge.

The room had a beautiful view and the breakfast was lovely.The location was good too especially if you remembered to use the steps on level 1 that leads straight into town

On the first night, we gotin close to midnight and I was given a room that was not the family room i booked. I bought this to their attention the next morning and they said it was due to the bed configuration I had chosen.This wasn't correct because the room I was put in was dusty, had no bath. No safe, broken amenities However, they gave me a new room, which I was very happy with (and it matched the photos on here) They did not charge me the full price for the first night which i appreciated.

Great view of the town from our balcony. Breakfast was smorgasbord Vietnam style but food was yummy. Even though reception was up a steep road, you took the lift to bottom floor and there were stairs that led to the town below. Staff were very friendly and helpful. A big shout out to Vang who made our stay welcoming. We ate here a few nights with a cocktail and both were tasty.

The shower over the bath in our room as it was very unstable when taking a shower.

the staff were very accommodating and helpful. they processed our tickets back to hanoi. they also updated our rooms to ones with balcony. the view was superb! breakfast was included in the payments. sumptuous buffet breakfast.. the only setback is that they offered same breakfast for the days we were there

not really not like. the breakfast was great but should have been varied from day to day

Very Helpful staff and friendly, great location. Comfortable hotel and room size great with balcony.

The bed was not very comfortable but I realise that it is subjective, so it might be OK for others. The hot water was hit and miss at times.

All excellent for the cheap price. Great location just above Sapa town centre. Great view of the town when the mist clears. Friendly and helpful staff who helped us book return bus from Hanoi and a hiking tour.

Some things need refreshed such as doors not closing or opening easily.

The staff were very helpful, a couple of them spoke very good English. The others not but we all have Google translate now and you can't expect everyone to speak English. The mountain view rooms were spectacular to say the least and everything was cleaned to a good standard daily. Even if you want to wake up late, they still come back and clean it when you go out for the day. Beds were comfortable and everything on the menu was delicious (I'm a very fussy eater, so that is high praise!). They did seem to be updating the menu but the chef was excellent so I can't see the new one being bad. I made an error in booking and arrived a day early but they had a room available and made changing the next day easy despite it being busy. When we wanted help organising trips they were quick to help us and can't fault them at all.

The bathroom in the second room (room 806) we had flooded if you took more than 3 minutes to shower. The first room didn't have this problem so I imagine they just installed the tiles incorrectly in that room combined with bad sealing in the shower section itself. We did our laundry with the hotel and they lost some of my underwear and socks. However they did discount the washing price so that was just slightly annoying, rather than a major flaw.

The staff are friendly and accommodating The hotel itself so clean and the ambiance feels like home The location near to the market and train station and the hotel view so Satisfying can relax in during sunrise and sunset

It was all perfect

Service was excellent. Best location. Very near near Sun Plaza and SaPa town in general. View was also okay. We got upgraded to a quadruple room for free so the view was a bit different to what was in the photos for the triple room.

None

Great location, great facilities, the staff was fantastic. We had a spacious room and bathroom. Very comfy bed and pillows. It was just few steps away from center, which was great. Highly recommend!