Great location. Staff friendly and helpful. Bath in the room with the red dao herbal bath product ready at hand (you do have to pay for this at check out but totally worth it) was a definite highlight. Fabulous restaurants in walking distance. the Ladybird Restaurant next door was a definite fave of ours. Walking distance to the lake and "train" to Fansipan. Be warned though if travelling to Sapa, the hawkers are RELENTLESS

This was our second stay at the gate hotel. They smoothly and happily let us check in a couple hours early without any fees. Again Nga exceeded our expectations again by bringing me some snacks to taste after I asked her what were the best souvenirs to buy from Sapa. She even texted us after we left to make sure we arrived at our destination safely. Very sweet young lady!

The walls in room with the bath tub were a little damp, we were informed the hot water runs out so the only way to fill it is to wait ‘til it heats up 3 times. It took about 40mins in between each tank to reheat.

Ticked all the boxes we needed! Booked the deluxe double with balcony, new stylishly designed rooms, sound proof, super spacious, the wooden spa bath, smart TV and very comfortable beds. Nga was SUPER helpful, friendly, informative and went the extra mile for us, carrying our luggage, booking our tours with a discount online. Location was perfect! Walking distance of everything we needed.

The hot water didn’t stay hot for very long about 5-10minutes. The breakfast, is in a restaurant next door, it’s a limited menu of banh mi and eggs, pancakes or pho.

The rooms are very beautiful, and you can tell the owner put a lot of love into designing the interior. Everything is done with great taste. Our room was very spacious and had a stunning wooden bathtub. For breakfast, you can choose from a variety of Vietnamese dishes. I chose banh mi, and it was good.

The room was very comfortable and clean, and the wifi worked well enough for all we needed. The hotel is well located, with many restaurants nearby. The staff was very helpful, arranging a laundry service and storing some of our luggage when we were away trekking.

Early in the morning there's some very loud announcement/music right outside the rooms (but I don't think it's from the hotel).

The room was spacious and clean. The staff made the trip for me- I left my passport in the room upon checkout and was on the way to Ha Long Bay (8hrs away) and the lovely lady at reception arranged for someone to send it to me by bus and I got it two days later!!!! Unbelievably kind and such a gem of a human being

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Very tidy, looked beautiful, super central - everything we needed! The staff went out of their way to make everything so wonderful for us.

Amazing room! Very big. Super clean. Is basically a brand new hotel. The reception helped us a huge amount in sorting out transport.

No real communal area (breakfast is served in the general restaurant next door).

The bathtub was just beautiful, I would have liked to use it more and more ! Friendly staff and a very nice breakfast that I could have in my room. A perfect stay during a misty day in Sapa.

Premium quality for a low price!

Nothing, the staff were excellent so accommodating and very supportive with all of our needs.