I love how clean the room was. Very cozy and spacious! I had a peaceful stay, no noise whatsoever. It's conveniently located at the center, just behind the iconic church. The staff were very helpful too. Mr. Nam helped me book a bus going back to Hanoi, recommended some places to go as well, they were very kind and accomodating. The bus pickup at the hotel was very convenient for me since the rain was heavy on the day of my departure.

No bidet in bathroom, which I think is essential for Asian travellers.

The man who owns the hotel is so nice and so so helpful. He made sure everything I needed was taken care of including heating my bed with an electric blanket before my arrival, efficiently cleaning my trainers and laundry and he also arrange my transfer out of Sapa. The room was cosy but spacious for me for a few nights and it was a nice place to stay warm during the bad weather. The bathroom was clean and all amenities were provided too. For the price of the stay, the hotel was very comfortable.

Such a small thing but extractor fan was quite loud when bathroom light on & the key in the room door was a bit awkward sometimes. No real issues at all.

Was located very central, on a relatively quiet street! Access was easy, best shower I’ve had in Vietnam. Excellent room for the price, was cold in Sa Pa so the electric blanket that was provided was so good. I was checking in late and it was no problem at all. Nam who runs the reception was so so so amazing! I asked him for a breakfast recommendation and he drove me to his house to have breakfast with him! His English was exceptional and I had an excellent time. I then later became very ill, Nam was so helpful in providing me with water and medicine and even offering me food! Was easy to extend my stay to become healthy again, with Nam very easily sorting my onward travel.

The hotel is very cute, cozy, clean and has a nice view. You dont have to walk uphill to get to the hotel. The location is perfect, and very quiet. It's safe and there are cameras in the hotel. Hotel entrance door is locked at night. Easy-going vibe. The owner is a well respected man, very nice and quick to respond on Whatsapp. English well spoken. Spacious room, very comfortable bed and pillows. Cupboard, desk, hairdryer, mirrors in bathroom and room. Towels, soap, shampoo, cotton buds, toothbrush an toothpaste, drinking water supplied. You can open the window to admire the view. The lighting in the room was 'warm', so it added to the cozy and romantic vibe. Power sockets and lamp next to bed, one bed-side table. There is a kettle and there is an oil-filled heater/radiator, but i did not use it. Water temperature and pressure was great - note there is a switch for warm water. No problem with mosquitoes.

No elevator, but it was not much of a problem. The showerhead was not adjustable and no place inside the shower to put your soap. TV didn't work - no remote. No window in bathroom, but there is an extractor fan. No bidet.

The staff was the best part of my staff. He was honestly SO helpful and kind. I was having a rough first day since I had to leave other hostel since it did not have any heat (I did not realize that would be the case). When I came in, he immediately made a fire and told me to sit down next to it. He also informed me (to make sure I was aware) that the room I booked had only an electric blanket and no additional heat. I was confused by the information on booking.com and thought the room also had heating. But regardless, the staff was so helpful for me. He walked me up to my room right away since I was tired and he made sure the hot water was working and the electric blanket was on. Any time I had a question, he told me to text him. He checked in on me to see how I was doing and made sure I knew there were some additional options (like paying more for a heater or perhaps moving to another location he had which had more heat). I was feeling sick, so I was struggling with the cold. If you arrive in winter and are okay with an electric blanket or if you come any other time of year, please stay here! The staff is SO incredible! The location is great. Everything else about the room was wonderful (good size, hot water, etc.)

It seems there might be some misinformation on booking.com (or perhaps booking.com should be more clear, so I don't know if I can fault the accommodation). I saw this listing having "electric blanket" as well as "heating" (which "heating can vary). But since it listed both, it sounded like there was additional heating included besides the blanket. There was an electric blanket which kept me very warm at night, but it was so cold outside the bed and since I was sick I was struggling with the chill. But the staff was very adamant on being helpful including offering an extra heat for an added cost or even suggesting moving to their other accommodation (which was a bit further away and more expensive, but I needed to spend a bit more on heating). He allowed me to store

Nice room layout with hardwood furniture. Sizable bathroom. Comfortable bed. Quiet. Two chairs and a desk. Daily cleaning service. Staff was very friendly, helpful, and responsive. Entry room on first floor had a nice fire since weather was a bit cold. We look forward to returning especially after the renovation is complete.

Needs some updating, which according to the owner is planned to start soon. Some of the electrical sockets were loose. Most of the time, nobody was manning the welcome area on the first floor.

The best thing about the hotel is the owner who is always reachable and willing to help. He gave us recommendations, booked tours and transfers for us at a very good price and was very kind to us. The room has everything you need and they clean the room every day. During the night it is quiet and the location is fantastic, it's only a 5' walk to the main square.

The humidity of the room that we fixed by turning on the heater for a little bit. In general it was a great stay.

We booked that morning and were able to self check-in later that morning which was amazing. Everything was very clean and comfortable. The beds had electric blankets which was great for keeping us warm and the shower had lovely hot water. The owner was extremely helpful. We were able to settle our payment in the evening and he helped us organised transport to our bus stop by ringing the bus company for us so that we could get picked up from the hotel, which saved us a lot of time in the morning.

I loved it. The owner was so helpful and nice, he let me last minute extend on multiple nights in a row because I am fickle. The hotel itself was gorgeous. So so so beautiful. Shower was good. Beds were comfy. Really convenient location. Free water offered all the time. Wish I could stay longer but alas I must continue on my travels.

No bidet :(

Nice small family run hotel. Five minutes walk from the central park and tourist office but on a quiet side street. Good eating options all around. Offers motorbike rental. Owner is extremely helpful. Had to check in at 2 am but owner was accommodating and just left the key on the counter.