Breakfast was exceptional and really enjoyed the variety. Room was a bit basic but the common areas were very well thought out.

Poor English from reception, I asked a transfer from Sa pa to Hanoi and some other info and I was told to wait till 21PM. (it was 5PM when we checked in) Also there were no info on the offers the hotel has available. It is a Spa hotel but no info given to about the Spa, where it is situated, what kind of services can be offered to their guests. No info on the ECO side of the Hotel.... I found the welcoming very poor and can definitely be improved with some training. No recommendations offered on Dinner, restaurant recommendations, bars, things to do,..

Very hospitable. Allowed us access to their facilities before & after checkout, including having a shower after trekking. Gave us a sandwich pack for the train ride on departure. Nice quiet location close to centre but not in the midst of the bustle. Great breakfast included.

Foyer needs to be heated in winter - cold space to wait. Ground floor sitting area of bungalows is also cold in winter as heating only works upstairs in bedroom area.

Cosy and relax cottage stay, with good view overlooking Sapa town. Bathroom comes with wooden Bathtub Which is relaxing to soak in the warm water in the cold weather. Decent breakfast with good choices of vegetables, fruits, sausage, bacon, pancakes, fried rice, noodles, bread, eggs, coffee/tea, juices etc...location is short walk to the central of Sapa town but needs to go up and down of the stairs or slope as the resort is on the slope. Staffs are friendly and helpful.

Location needs to short walk up and down the stairs or slope. On the sunny day, the room can be quite warm in the afternoon.

- Ricky was very helpful throughout our whole stay, fluent in English, always contactable and ready to help! - Pretty wooden villa design, really like it a lot, do take note the steps up the bedroom for the villas are quite narrow and steep - Went during the winter, Ricky and the staff were really hospitable to us always bringing us hot cinnamon tea and ginger tea to ensure we are kept warm and well - Very friendly staff, always with a smile and their services are really good - Location is around 5 mins walk to city centre, away from the hustle but not too far, good place for a good rest and food - 3 resident cats!!! :D - Breakfast is great too!

- Due to the location and water heating methods, hot water for bathing only runs for around 15 mins and the next person bathing has to wait for around 30 mins before the hot water supply returns - Stayed in 1 bedroom villa, the heating unit in the room is insufficient for the living room area so we stayed mainly on the 2nd floor but it still gets quite cold still at times - Path from town to the hotel is quite steep, even the tuktuks we took had a bit of trouble going up so not recommended for elderly. Paths to the 1 bedroom and 2 bedroom villas do not have ramps as well so do take note - The villas are on a slope with wilderness surrounding them, be ready to see different insects (saw a huge huntsman spider in the bathroom). Be prepared if you are not a fan of creepy crawlies!

Beautiful views, cosy little cabin, hot water, comfortable bed, accommodating staff, cute cats in lobby. Quiet area but still super close to town. The wife and I loved it.

Nothing

Central location, friendly staff, the room was very clean. We booked this Amazig hotel beacause recommendation of my friend who did stay before us. Big room, nice decoration, Hug Balcony overlooking to the town and Fanxipan MT but very quite. We did a day trek, organized by the Ricky and It was one of our best experience we had in Vietnam.

We got some coffee at the Coffee shop of the hotel and It was very nice.

Beautiful new hotel on the hills overlooking the town! We got an upgrade and had our own little bungalow with a view (though mostly clouded) and the breakfast room was also nice with top to bottom windows! We arrived in the middle of the night, but were still welcomed in a friendly and happy way by the staff. In general, this was the most friendly staff we had in all hotels across Vietnam. And there was a cute cat as well! We would definitely come back!

From 7am onwards they play some kind of lounge / background music on the grounds and public spaces of the hotel, which is a bit too loud (even though it is quite low volume) and can actually wake you up. I read about this already… maybe they will change it one day ;)

Great location, nice decor, great breakfast - one of the best pho we’ve had so far! Very modern building but very “open” in the sense you need to pass from outdoor areas sometimes for example to get to breakfast and they keep a lot of the common area doors open, making the whole building colder. Staff is very nice and willing to help with anything - there was a mix up with our laundry and 2 different socks went missing; they bought us 2 new pairs of socks to make up for this!

Cold in general . No central heating, insulation or any kind of glazing on windows - unfortunately it seems this country is not prepared for the cold it so often experiences 😅 They do provide a heated blanket and there is an AC (struggles to warm such a cold environment) which makes for a good night’s sleep but out of bed otherwise it’s very cold.

Everything about Sapa Pine Hill Eco Lodge was exceptional. The location was serene, offering breathtaking mountain views surrounded by lush greenery. The rooms were beautifully designed, combining comfort with a rustic charm that perfectly complemented the natural setting. The room included a wood bath which was very relaxing after a day of trekking. The staff were incredibly welcoming, going above and beyond to make the stay memorable. The staff were extremely welcoming even when we arrived at 2AM. During our stay the staff offered advice and provided expert knowledge of the Sapa area. When we were departing Sapa the staff even offered to make sandwiches, and gave us bottles of water for the bus trip back to Hanoi. The breakfast selection was delicious, featuring fresh and locally sourced ingredients. Options included freshly cooked eggs, pho, a variety of hot and cold dishes. This hotel has been one of the best we’ve stayed in during our time at Vietnam.

Nothing! Our stay was perfect from start to finish.

We were very happy with our stay at Pine Hill Hotel. It is in a quiet but convenient location. The staff was amazingly friendly, responsive and helpful. The room was cozy and nice, most importantly, had a self heating bed which is is a life saver in Sa Pa, because everyone tells you it is cold in Sa Pa in December but what they don't tell is that it's also cold inside (including in restaurants, bars, cafes, hotels). We came to Pine Hill after we left another hotel because of the cold inside the room.