This is a hotel for me to go whenever I Visit Cincinnati. I stayed at this hotel at least 4 or 5 times . The front desk manager Mr Unsal is one of the reason I kept going back. He is super friendly, down to earth and take good care of you if you need anything. For example two weeks ago I was there during the snow storm. All the shops were closed around hotel. I realized he was serving food in the evening to the guest since there was no option for people to buy food. He didn't have to do that but that was very kind of him. The hotel is by the Kenwood Mall, location is very convenient and there are restaurants and shops around it. It's clean and well maintained. There's an outdoor pool for the nice weather days, gym, 24 hours Expresso machine with different coffee options, plus regular coffee/tea station. Breakfast is always great. With my several experiences at this hotel, I would recommend this hotel to anyone visiting Cincinnati.

WOW! I was blown away! We stayed in the Queen Room with a kitchenette. The kitchen area consists of cabinet space, a small fridge, a sink and a microwave that IS extremely clean - we checked, lol - it's a habit! There was a desk with a lamp above it - which was needed since I had a meeting online immediately upon arrival. The beds are comfortable and bed bug free - we checked, lol - it's a habit. There is a closet area with hangers that is nice in size. The bathroom was nice but a little small. However, we adored the shower. The shower head was perfect with soft water hitting the skin. The continent breakfast was AMAZING and perfect for us! LOTS of options : turkey sausage, cheese egg omelette, breakfast potatoes, gravy, biscuits, waffles (you had to cook yourself via the waffle maker, so they were fresh, apples, oranges, raisin bran cereal, other brans of cereal, glazed doughnuts, crescent rolls, banana nut muffin (packaged) cinnamon or blueberry muffin (packaged), yogurt, a coffee machine with hot chocolate, decaf coffee, regular coffee, cappuccino and other options, and fresh water. The facilities stay clean as you consistently see workers wiping down tables, the front desk counter etc. The workers were very friendly and extremely helpful and welcoming! The neighborhood was extremely peaceful, quiet and relaxing which is what we were looking for. We were able to enjoy a movie without hearing the occupants next door - if there were any. We were also able to relax without any outdoor loud noises such as ambulances, fire trucks and such. There are vending machines on the second floor with your average snacks - Grippos, Doritos, peanut butter/cheese crackers, chocolate options such as Reese's Cups etc. There was also a vending machine for drinking beverages such as Coke and Sprite with the option to use a credit/debit card. Close parking was available near the entrance to the facility. I truly can't complain.

At about 9am on the day of check out, my fiance and I were sitting on the sofa when we heard a knock at the door. It was housekeeping. A guy and a woman. Before we could say anything the door was opened followed by a swift apology when they saw us. Checkout time is 11am and we had the Do Not Disturb sign on the door. Just wanted to give a heads up to this in case anyone is showering at this time and find themselves in this awkward position.

The staff was so kind and accommodating. They were probably the best part of the stay. I was shocked to find that the room was pretty clean, especially the tub. It looked clean enough to actually take a bath in which is rare these days.

The cleaning crew may have missed it.But there's a smeared booger next to the bathroom door on the wall in the bathroom. And whoever the previous person was that stayed in that room left some green, chewed up gum on the floor that stuck to the carpet under the desk. I would have never known it was there if I didn't step on it in the morning while eating breakfast. Also the breakfast could have been better. The sausage patties were really dry and the biscuits were pretty hard.

Easy location from the highway in a nice neighborhood. Across the street from an elegant shopping mall with many high-end vendors, like Pandora and Rolex, as well as common brands. Many good restaurants just a 10 minute walk from your room. Quality breakfast with coffee all day. Spacious, comfortable, and clean suite with a great walk-in shower and VENT FAN for privacy and clearing the air! The staff were very courteous. I can't believe the bill was just $100. I've paid many times more for much worse.

Nice appearance from the exterior. Interior clean and nicely decorated. Perk of having a traffic light at the entrance. Easy of into and out of the parking lot

Elevator seemed a little shaky and may need some maintenance. The control panel inside was loose. We stayed here a year ago in 2023 and still not corrected. It’s 2024. Noted the signs that remodel has started. There was an ugly stain on the floor by the bed. Room 313. Looked like blood.

Large room, comfortable bed (this is always a good thing) At most hotels, I complain the the breakfast provided doesn't work for me, as I am lactose intolerant. None of the hotels I have stayed at have plant-based milk for breakfast, so I can't have dry cereal with milk for breakfast. But ... Best Western Hannaford Inn & Suites had almond milk!! That was fantastic, I had some cereal with almost milk, loved it ... but there's more to the story, see below.

Parking lot kind of small and crowded, I returned after dark one night and there was only one space left, way in the back. Regarding the plant-based milk which made me so happy my first morning there, my second morning at the hotel, there was none. I asked the attendant, he looked around, and couldn't find any. FAIL.

We booked a King suite. The room had a sitting room, small kitchen, separate bedroom and bathroom. The walk shower was a great size. The room was comfortable and met our needs. Breakfast options were great and the front desk staff were very friendly.

We did not realize that we would not get housekeeping daily. I had to go to the front desk every night and ask for clean towels .

Tamara who work the front desk check me in she was so professional excellent customer service. Throughout my stay I had a few special things that I requested just because I had my 5-year-old grandson with me the accommodated me the whole staff was so very nice pillows very fluffy bed so comfy everything was great. If I had to say anything it would be that to maintenance the pool area better they have a grill which I would have loved to use but it hadn't been cleaned in Forever and they have the kitchenette but there are no dishes.

I felt very safe great location right by Kenwood Mall once again the staff was amazing Tamara in my opinion set the atmosphere at the very beginning to have an excellent stay

The facility was great. The meal manager was very friendly and the food was delicious. It was a joy meeting the sweetest front desk clerk who got to experience snow the night we checked in. So much fun.

The coffee pot in our room had not been emptied from the previous guest. The bathroom toilet water kept running after flushing longer than expected.

Wonderful breakfast station everyday with rotating hot items and coffee/tea all day. Also, excellent hot water/water pressure.

Really no complaints. The room wasn’t in perfect condition, but totally understandable! Clean, smelled good, everything worked, and quiet,