The location was good. Very central to the city. Staff were very friendly. Was clean and presentable. The food was good quality, and the choice was fair.

The price of breakfast. £45:00 for 3 people was a lot, however. You get charged extra for paying on the day in the restaurant or for charging it to your room. Instead of paying the night before. This is a bizarre thing and not very clear. Also, this hotel was not very wheelchair accessible. 1.from the car park to the hotel because you have to navigate up a narrow stairwell to gain access to the lifts, then reception. . 2. Reception itself from drop off point at the front of the hotel is also up some stairs. Yes, they are wider than those from the carpark, but still difficult. 3. If you can't get out of your wheelchair then you have a long journey back out around the hotel and through what feels like a back door to the hotel. Before finally getting a lift to the floor of reception,

The member of staff I have check me in was great she was very polite and apologetic for the mistake that was made and quickly sorted it the lady at breakfast who seated us and helped with any problems also was very friendly and polite as well as helpful including as I was leaving she building via the accessible entrance she made a point of saying goodbye and safe travels The lady who took my key card back at the end also was great I would say it’s great the accessibility of the hotel and I agree the hotel is clean

However I didn’t like how the bar maid took my drinks voucher for 2 drinks and made me have 2 shots of alcohol in one drink rather than adjusting the card or giving me a new one I also didn’t like how hot the rooms were despite having the windows open and the fan on the whole time I find it rude to have housekeeping knocking on your door asking when you’re leaving when you have booked late check out There was a musty almost dirty smell about the room although I could see the room was in fact clean Not a fan of the cooked breakfast unfortunately the vegetarian/ vegan sausages tainted everything on my plate would be nice to have some classic pork sausages

The room was ideal for a hotel stay, with all the amenities and provision you would expect. Warm and comfortable, with seating as well as the bed, and plenty of surfaces and storage to use. What makes this hotel better than average is the excellent staff team, who really and effortlessly make guests feel welcome, well looked after and special.

The level access wasn't open when I arrived, which meant I had to travel around the building and climb the stairs to register; but I understood this was for security reasons. However, if there was an easy and obvious way for disabled persons to alert the reception they needed to be let in, that would be better. I'm sure had I asked before hand the way to use this access would have been explained, and next time I will ask in advance.

Location The lady restaurant manager (Mairita) was very efficient, welcoming and friendly. An asset to the hotel!

Terrible noise in room 401 from 6am to 11pm. No sockets by the beds, antiquated furniture, the so called “free” minibar of two bottles of water and two cans of coke was quite sad in comparison to free minibars in comparable hotels elsewhere. Drinks weren’t replenished. Regarding breakfast. There seemed to be plenty of warm dishes for very few guests . I suspect that a lot of the food goes to waste. Perhaps at times where there are few guests it would be more cost effective to provide a la carte hot breakfasts rather than buffet. It’s not nice to have to peel back a dry skin from the top of a fried egg.

The staff were amazing, very polite, professional and helpful. We attended the New Years Eve dinner and dance, which was brilliant, the organisation, food, staff and the DJ were absolutely fantastic, we thoroughly enjoyed bringing in 2025 with yourselves. The breakfast was also very nice, the staff were very good and friendly.

Unfortunately, around 23:00 the tables were cleared of glasses, party poppers and party snappers, so when midnight did come around there was nothing to toast 2025 with and no party poppers. It was a really lovely idea to serve everyone with a glass of something on arrival, but I think it would have been a nicer touch if this was served for the bells at midnight, and the party poppers left on the tables. I understand that the staff would like to spend the New Year with their families, but the function room was not being used for breakfast, so this could have been cleared away in the morning. Other than that we had a brilliant night.

Room was lovely and clean with good facilities, we were very close to entrance (which was good for us) and didnt hear any noise out of the ordinary. bed comfy and had a god nights sleep. Very close to the caffeine club which is a brilliant place just a 5 mins walk. very close to the train station as well. the restaurant is a very high standard and the breakfast is amazing with so much choice. simply stunning array and pulled off very well by the staff in attendance. will be back when in the area as serviced all our needs.

wish i could stay longer and wish the windows opened more, i get why, it limits rational adults but like i said i get why i just would have liked them to open more. Didnt detract from the stay though.

Staff. All excellent, at the reception ( esp explaining location of the car park ) , the bar staff, brilliant and staff in dining area top rate.

Tidy and clean, it just needs a bit of an update ( e wondered if this might be done once the area outside undergoing significant redevelopment in finished . Would be better if parking was included. Plus air con in the rooms would be better

The hotel is within easy reach of both the main Plymouth North Road railway station and the city centre. The room includes both a fan and a mini-fridge as well as all the other items one expects ,such as a hair-dryer,etc. The view from the window is of the city all the way to the Hoe in the distance. A full English breakfast is served by friendly staff, eager to please. Checking in and out is simple and hassle free.

A box of tissues in the room would be helpful. Armada Way has been ruined by Plymouth City Council but this is not the fault of the hotel. I mention this as it lowers the tone of the area for tourists like myself.

Room, whilst not huge, was comfortably furnished and bathroom was spacious. We appreciated the ceiling fan, so we could keep windows closed and traffic noise out. Beds were very comfortable. As I fast in the mornings, I didn’t take breakfast but my sons really enjoyed the vast selection at the buffet, including freshly made pancakes with bacon and maple syrup. In particular I was very pleased to see fresh fruit and fresh fruit salad available and grateful for the complimentary tea I was kindly offered by the lovely lady running the morning service. Children’s breakfast was good value and set the boys up well for a long day of competitive sailing on the Sound. Parking in Sainsbury’s was reasonably priced and very convenient - my van was parked right by the back door to the restaurant!

Whilst this is not a hotel I would choose for its atmosphere or charm, the staff were friendly and helpful, and the facilities were perfectly suited to our needs. The city centre location lacks a good view but is convenient for some. The only addition I would particularly welcome would be USB sockets in the room and a well-lit magnifying mirror in the bathroom. Trying to apply makeup without magnification for those of us who are far-sighted (most people over 50!), is very difficult, as of course we have to remove our glasses, and very few hotels address this need, which is real pity.

The staff were very pleasant. The room was clean. The breakfast was OK. We appreciated an underground hotel parking that was a big plus. Overall we had a good stay. The night bar was nice. This hotel is pure represantation of "OK" meaning.

The hotel has its age and its visible, especially from the outside is rather ugly. There is a big construction work going on in front of the hotel and it will go on for some months to come.