As a woman, traveling solo is sometimes overwhelming but the staff was great, and from the moment I arrived made me feel safe and comfortable. Room was cozy and warm. View was really beautiful, particularly for sunrises. Location is on a small hill so you need to walk a bit. Still, many tours offer pick up and the hotel offers transfers at night. I highly recommend this hotel.

The property was very clean. WiFi connection was very good. The staff was very friendly and helpful. The restaurant was a plus, the breakfast was really good and for those days that I didn’t want to go out fir dinner, the hotel has a very good restaurant. The Bife de Carne was very yummy, The location was perfect, less that half hour walking to the center. Will go back again. Highly recommended.

All perfect

The room was beautiful with an amazing view. Really clean and lovely bathroom. Tea and coffee making facilities. Very quiet as we booked the superior double which I think gives a good location. The breakfast was very good with fresh cooked egg options. The reception staff were very helpful. We used the town shuttle after dinner and only had to wait 5 mins for it to arrive. WiFi cover is very good indeed.

It is a little far out of town.

This place was absolutely perfect for our stay!  we enjoyed the big window looking out over the water and watching the snowfall. The room was very cozy and we enjoyed it so much. We had dinner there several times. The food at the hotel was amazing and the staff was really wonderful, helping us arrange for transport, do our laundry, and like I said, bring us food. It was a perfect and romantic stay!

Fantastic breakfast! Big comfortable room (although a little bit too warm, maybe due to standard winter heating) and very helpful staff.

Room a little too warm and on first eve had to ask others guests (a group) to stop talking outside as they made a lot of noise.

We received a beautiful big room with fantastic views (we were given an upgrade) staff nice, quiet room. Tea and coffee in the room

- all was fine

Spacious rooms - Breakfast amazing in terms of sweet options (made daily) - not so good salty option shuttle to go to the city center very useful

not so close to city center walking but there was a shuttle

The staff were very helpful and accommodating, both before we arrived and during our stay. They helped to organise trips to the glaciers and other activities. The room was large and comfortable and had a lovely view of the sunrise, and the front of the hotel had a great view of the lake too.

The hotel is about a 10 minute walk out of town. However, the hotel put on shuttles from 7-11 pm.

Great accommodation with a very nice view! The personnel kindly accommodated all our requests and helped us with advices regarding the transportation, general information, making our staying at the hotel just perfect. In addition, the breakfast was delicious, with a good variation ;)

Beautiful big room, lovely staff, super helpful packed lunch for our excursion (for an additional fee), amazing jacuzzi bath, useful taxi service for getting in and out of the town centre (just remember to note down their WhatsApp number!)