I stayed in the spa suite. I really enjoyed the comfort of the room and the facilities offered. The staff were also very lovely.

The bathroom in my suite could have been cleaned slightly better before I arrived. Mostly talking about the metal such as tap handles, shower head etc. did not impact my stay but was slightly noticed. I also found toe nail clippings on the floor as soon as I arrived. Cleanliness might be an area to be focused on. This is more of a personal complaint due to the room I picked and not at all the fault of the hotel. As I stayed for a week in the spa suite it was very difficult only existing with a coffee machine, kettle and mini fridge. It would have been amazing if there was a plate and bowl in the cupboards for me to eat off but I also understand this room is intended for a short stay. Again none of these “complaints” affected my stay and I would still recommend Ramada to others.

Location is good near to our walk to Shawls Bay and lighthouse. Nearby CBD and easily for shopping and get stuffs for bfast, lunch, dinner. We stay in suite room therefore room is bigger and spacious. Amenities in the room and kitchen are also very good.

The bed is too soft and bouncy. We did not get goodnight sleep. The bed could have been a bit hard. When taking shower the water level on the floor tends to go up from the shower, therefore I hve to off the shower tap first to allowed water to flow in the drain then i on the shower again. A bit inconvenient there. Don't like laundry share with room next door. Don't like the door when closing is so loud and disturb other guest next door.

Great location on the river, 150 meters to Woolworths plus bakery and choice of multiple restaurants with 2 minutes walk, undercover parking which is wonderful in summer. Large 1 bedroom suite included huge outdoor patio overlooking the river (see photo). River walk which is right outside your door goes all the way to the beach 3ks away which was a great way to start the day and public 50m pool is on the river 2 minutes walk.

Motion activated fans in bathroom take ages to turn off and aren’t effective if you’re showering as they don’t pick you up through the shower screen - having said that it was a great shower with heaps of water pressure and no stingy water saver head.

The balcony was great with the view over the river. Having a spa and being able to open the shutters so you could see outside was a bit cool too. Location was great, we could walk everywhere easily.

Being woken at just after 5am by someone's spa, not an issue with the hotel itself obviously but still irritating. Hair in the bathroom and shower walls had not been wiped, white soap residue on dark tiles Isn't a good look which was a shame. No exhaust fan would be the other thing, shutters for the wall made for unpleasant odours in the bedroom area at times if you get my drift.

Love this place. We love the spa that's practically in the room,it's actually in the bathroom and divided by shutters that you can fully open and pretty much makes it the Center of the room and you can watch TV from the spa. You can cast whatever's on your phone to the really cool Samsung TV. Parking downstairs has two levels and you can always find a park. The place has a pretty good view of the river and a little Marina and part of town. Whenever we go we happen to get it at a really good price under $300 which we think is pretty good. Ballina is a really nice town and the Ramada is very close to the Town Centre and a couple hundred metres away from the RSL which is a great place for lunch or dinner. We'll be back.

Liked the spot beside the river and the interior fittings with the restaurant as part of the complex. Found the facilities easy to negotiate and enjoy. Ballina is a good central place to visit Byron Bay, Lennox Head etc.

We found the staff disorganised at the restaurant and had to wait over 20 minutes for 2 cold drinks on the 3 separate occasions. Young staff seemed to spend more time chatting amongst themselves than delivering orders. However, we did find the restaurant itself very comfortable. Another difficult feature, was there were no prices on the dinner courses.

I like the separate bedroom layout. I particularly liked the corner view room we had in the first of our two visits.

Everything was great. The second time we stayed there a protracted rainstorm came on, and our room was quite a way from the lift requiring walking through an open air passage way. It was often wet from the rain. Also, I went downstairs hoping to get lunch and witnessed the doors to the restaurant being closed. Had I known they closed for the afternoon I would have gonedown earlier.

Absolutely everything. The staff were amazing. We originally booked for 2 nights, wanted to extend our stay another 2 nights, but only one extra night was available. While we were out we got a call from reception saying someone cancelled, so we ended up getting the extra 2 nights!!! The view was fantastic, the rain was brilliant, and I made good use of the spa... just what I needed. I loved that our bed was made every day and fresh towels!! My dream came true.

Silly question, there was absolutely nothing to complain about.

Room location & view was excellent. Very friendly & helpful staff. Parking very easy to get in & out of with large Ute!

After turning the aircon on to sleep found that it was making a very annoying noise, which prevented us sleeping. Turned it off & opened the door but when it began to rain heavily water from upstairs room rain off onto our balcony making intermittent splashing noises. Bad nights sleep! Found that the room wasn’t as clean as expected. Dust on folding shutters above bath. Floor in bathroom not clean. Just expected the room to be clean for what we paid. Hoping bar reopens downstairs.

the hotel location is fabulous, right on the river and just on the edge of the town. Hotel had very good facilities, including quality TV , lots of powerpoint and the room had a great Riverview .The restaurant is a sublease but excellent, outstanding food and location, serving breakfast and dinner and some days lunch. the staff on the desk were very pleasant and authoritative and the onsite parking [ secure] very handy. a great stay

there were no negatives