Amazingly beautiful room, felt very fancy and beautiful views, was a slice of paradise.

The tap water tasted weird, very little milk to share with the possibility of 4x guests (there were 3 of us) the coffee was completely off, it looked like it had been sitting there for 10 years, the taste of mould was so intense, was further worried what else had not been changed in the room.

we travelled with a group of 3 other couples all staying in a one or two bedroom apartment. We could not fault the facilities and the comfort of our accommodation. The rooftop entertainment and bbq area became our meeting place and we had a lot of fun together. What a brilliant addition to have this area for travelling friends to meet up. We will book again on our trip next year.

Everything was excellent. We couldn't fault anything. Perfect place to stay.

Property was central, easy underground parking, easy checkin and checkout. Reception staff very responsive to an issue with a leaking washing machine.

Not a huge issue but Property lacked some kitchen things, eg no salad bowl/mixing bowl, didn't notice any dinner plates.

close to shops and eateries also were able to walk along the river

booked a one bedroom unit but stayed in a 2 bedroom one so the main bathroom and other bedroom were locked . Not happy as the ensuite was small and the price was similar to other family members in the same complex for the 2 bedroom one. Reception didn't open until 10am on the Sunday .

The decor was like a boutique hotel, had everything you could need in the kitchen. Bed was comfortable. The view from the 10th floor over the river was lovely. The apartment was clean

There was a miscommunication when we departed. We were sent a text message for express check out, which was most welcome, but it stated to leave the room key in our room. When we got to the garage gate we couldn't open it without the key, so we were forced to wait for one of the staff to arrive at work so they could let us out

Apartment was comfortable and well equipped

A $25 fee for 1 hour late checkout was very surprising and disappointing. The first time I heard of such a charge. The WiFi was weak and internet connection was lost for short periods.

CLEANING NEEDS TO BE MORE THOROUGH, ITEM UNDER FURNITURE IN CLEAR VIEW AND NOT SWEPT OR CLEANED IN RECENT TIMES. ALSO MAINTENANCE ON UNIT COULD BE IMPROVE, WATER DAMAGED CEILING NOT REPAIRED WALL PAPER COMING AWAY FROM WALL, WOULD IMPROVE STANDARD.

The rooms were clean and included amenities/facilities for you to cook and do laundry. This is a excellent place to stay especially if you're staying long term for work and don't want to eat out every day. Staff were very friendly and able to provide detailed information on things to do during your downtime in Mackay. They also provided good recommendations for places to eat!

Comfortable and very convenient location. Bed was comfortable and a good sized kitchen.

Shower door wouldn't stay shut,and only opened outwards. One day, it will smash against the bathroom door or handbasin as there is not much room. Bedroom door had no latch do had to find something to hold it open.

Position was great next to or close to good restaurants. River view, easy parking . Safe access easy to communicate via txt on changes . After hours access good process.

food crumbs on carpet under/near bed edge. Dirty underneath of cup when I handled it. Inconsistency of office opening/ closing information eg opens at eight closes at six with a qualifier of unless otherwise shown. Not easy to follow this when travelling. List of housekeeping tasks stuck on unit wall. Felt like an inconvenience to interrupt paper work when checking in/out.