First off, the customer service before we arrived - ringing to check if we needed anything and texting and replying as well. I’ve never received this from a hotel, so I was very impressed. The apartment was very spacious and comfortable, with everything we could have needed for our stay. We’ll definitely be booking Quest Wodonga for our future stays, as we come quite regularly to visit family.

This is picking at straws, but we had an adjoining room next to a couple with a young baby that cried all night. If anything, consider not putting a couple stay next to a room with kids - or asking their preference.

Location. Value for money. Clean and decore on-trend.

The lift at Quest Wodonga broke down sometime on Saturday afternoon/evening, meaning that our aged family members had to walk up four flights of stairs to get to their room. This might have been palpable, had it not been for the fact that the problem had still not been rectified by Sunday morning! This issue resulted in our family having to navigate the four flights of stairs again! From conversations with other patrons, many complaints were made about the situation. This situation was very disappointing and with no communication from staff (beyond notices being posted outside the lift!) this was not acceptable. No communication. No compensation or explanation provided by staff to patrons!

Fresh feel to the apartment, you could tell it had recently been renovated/refurnished. Appreciated getting a complimentary room upgrade based on a ground floor request. Pillow menu is a great idea. Would have loved to know about it at check in, as I didnt see the card until after reception was closed. Loved the access to the pub accross the road.

The bed/mattress was in good condition, and not saggy at all, however quite a basic mattress. Would love to have something more plush and luxurious, rather than a springy mattress.

Very nice place,quiet and clean nice people

I didn’t like the heating cooling situation,it’s in all motels,weather it’s the aircon or heater,they work good but when you turn it off something is still going and no matter what it gets really stuffy,would be good if off actually meant it’s off all together,something is always running make it always stuffy but that’s all I can whinge about and real coffee would be fantastic maybe a pod machine in every room next time I would rent a house to get away from stuffiness

The lady on reception during the day was amazing, so lovely and a pleasure to deal with.

I booked a room for my son and I, I chose a bed configuration that would suit 2 adults. I didn’t mind not having 2 beds because this one had a sofa bed and a bed. When opened the sofa bed out during the night, to realise it wasn’t made up, so I rang reception and she said we had to pay an extra $50 for bedding to use the sofa bed, that was ridiculous.

Check in service good, great self contained apartment, good central location, comfortable king bed

Curtains need repairing draw rod detached. Shower floor was very slippery, potentially from cleaning product? Slipped over and hit my right hand and hip hard, I placed the bathmat in the shower to prevent from happening again, once the floor had been rinsed with water it was ok.I did report this at checkout to pass onto the cleaning team.

Accessibility from undercover parking was excellent. Our room was spacious, clean and comfortable.

Inability to open the window once closed. I know we could have contacted reception but it wasn’t greatly important. Having no washing machine/dryer we tried to use the communal laundry only to find that there is only a SINGLE washer and dryer. Both of which were in use.

The Apartment Hotel is located in a quiet location and is coupled with one of the best restaurants in the area.

The apartment has a spacious kitchen. However, the kitchen is poorly equipped. As with all Quest hotels, the frying pan is always unusable. The cheapest available on the market is provided here to the guest for a lot of money. The equipment supplier of these kitchens truly has no idea what a kitchen needs. As always, when I book through the booking.com platform, I end up not getting a hotel bill.

Excellent and clean room and amenities. We have always stayed at quest and the room we were provided was by far the cleanest and most comfortable.

Two small things really. Given the cost of the room, I would have envisaged that the carpark for two nights could have been provided free of charge. Also, the lady at check-in was really friendly and engaging, however the lady at checkout couldn't even make eye contact or thank us for our stay.

Loved the availability of a washer and dryer in the one bedroom apartment with full kitchenette. Felt right at home whilst on holiday. Staff were fantastic and felt right at home.

We only had 2 small issues: 1. Overnight the air became very dry; after recently being unwell, I struggled to breathe properly throughout the night. We also did not have our air conditioner/heater on in our room as it wasn't required. 2. Our toddler is now able to open doors and with the front door handle being both low and not having additional security measures such as a secondary lock (meaning it can always be opened from the inside), we constantly felt like we couldn't relax completely knowing he could walk out.