Really enjoyed my stay here. Friendly, helpful and welcoming staff. Large room, spotlessly clean and in nice condition; the air-conditioning was very efficient and easy to operate too. Bathroom might be a touch small for some but was fine for me as a solo guest and again, spotless, and with a shower that worked properly. Good breakfast room with terrace and nice selection of breakfast items. Hotel is conveniently located reasonably close to the central rail station - my room was very quiet too. Nothing I didn't like, although it would have been useful to get English subtitles on the TV, but that's not very important. Good value for money: I would happily stay there again.

Fantastic location between the train station and the old city. You can walk everywhere. Great supermarket nearby. Very clean. Fast internet. Friendly staff who let me check in early. I slept very well.

My only issue was that there was no kettle in the room to make a cup of tea. I was very jetlagged and wanted to make a cup of tea at 3am when I was wide awake. The night before I had asked the staff how to use the coffee machine downstairs to make boiling water but it was a hassle having to walk downstairs to make it and carry it back up. The machine also wasn't working so I had to come back upstairs to get my phone and use Google translate to figure out what was wrong (the coffee grind drawer wasn't properly inserted or something). I finally got my boiling water, which was a relief but it would be much more comfortable just to have a kettle in the room. Otherwise, no complaints! I would happily stay here again.

The location was excellent being on a frequent tram route (and with a stop right outside) between the city centre and the railway station. Reception staff were friendly and spoke excellent English and the room, though not large, was well-furnished and comfortable. Having minor mobility problems, I also welcomed the availability of a lift. Overall the hotel gave the impression of being a bit 'old fashioned' in the pleasant sense of the phrase - unpretentious but friendly and with personable service rather than the 'one-size-fits-all' clinical 'performance' of so many modern hotels.

The duvet on the bed was much too heavy for this time of year and made sleeping uncomfortable.

First of all, I would like to evaluate very positively the helpful and understanding attitude of the receptionists. Furthermore, excellent breakfast with plenty of vegetables, cheese, yoghurt. The room was very clean and spacious.

Everything is fine, perhaps I would add one chair in the room for 3 people (there were only two), also in the kitchenette was missing a knife. Also, count on the fact that the windows of some rooms face the street, so having an open window at night is somewhat problematic.

A wonderful and very welcomng Hotel in an excellent location in Central Graz!!!! Excellent Transport connections and also within a nice stroll to the UNESCO Innere Stadt, which includes the Uhrturm. Schloß Eggenberg is about 30 minutes walk (on a beautiful day) but there is also a Tram available. I would go back plus highly recommend it to anyone!!!! 😎

Nicht relevant

Large quiet room with a large comfortable bed. I'd booked a single so was expecting something much smaller (may have been upgraded). Lovely shower. Close to train station and a park. No extra charge for a dog, and clearly stated in pre booking information. Easy walk into town (Graz is lovely) and on the same road as an excellent vegan restaurant. Having a little fridge was handy (could have done without its minibar contents but others like that). Easy train ride up to Mixnitz for excellent hiking/cycling. Hotel offers free bikes which if I had stayed longer I would have used. Great WiFi.

Clean room and bathroom, good room size, GREAT air conditioning (one of the coldest i have ever been in), close to train station and city center, helpful staff with remote check in and check out, great price for F1 grand prix weekend

Bathroom was small, which wasn't a problem for me but could be for a lot of people

The Hotel is located on the main street into the town centre from Graz Hbf, so is easy to locate. A tram stop is just outside the front entrance, so travel by this method is easy if you wish to avoid the 5-10 minute walk into town. If there is no electric kettle in the room, you may request one from reception. Beware that reception closes at 9:00pm. Tea and coffee is supplied, but breakfast is not included. There is a mini-bar with the usual stuff. The hot water, is very hot, so beware. Daily room service was excellent, the best I can recall.

Can't think of anything, except it would have been nice to have breakfast included.

Location is quite good if you are traveling via train, just between the station & city center on the main street with lots of public transportation. Arrived after 16.00 so no receptionist was there for check in but got clear instructions to get the key cards from the lockbox in the entrance. Breakfast was fresh and tasty.

We booked 2 single rooms but rooms arrangement was different. One of the rooms had the toilet separate from the sink/bathtub and rest of the room was very small, especially around the head of the bed (lots of light switches next to the head of the bed, making it challenging to get comfortable). Also for the price of the breakfast I would expect more variety especially in the pastry section. Lastly, a pile of clothes was left in the closet by the previous guest, so i had to move them to the reception area and send a message to inform the hotel, to which I got no response.

Location (it is perfect, between the railway station/bus station and the city centre). Restaurants, shops near. The historical center a "bigger step". Good public transport in the street (for expamle direct tram to the Eggenberg Palace). Helpful, friendly and nice staff. Big and silent room (room nr. 202, window to the "back stage", not to the main street). Extremely comfortable king size bed. Heating was okay. We liked this accommodation.

It would be great to see a carpet on the floor, it would give a warmer feeling to the room instead of "naked" wooden parquet floor. It would be nice also to have a kettle in the room (after all, this is a four-star hotel).