The location is obviously perfect, right in the very heart of Graz and less than 5 minutes from the river. The hotel itself is just fabulous, immaculate throughout, combining past and present very tastefully. I was in a double room, which was large, warm and I was happy to see a kettle, teas and coffee. 4 of us really enjoyed the cocktail bar, not just because the cocktails were yummy (and potent!) but the room itself was so cool and the bar staff were friendly and helpful. This was my 4th work trip to Graz but my first time in this hotel. I will stay here in future and recommend it to colleagues.

I genuinely cannot think of a single thing! One of my colleagues had a single room, which was very small, but nothing wrong with it otherwise. Keep that in mind when booking.

The Palais-Hotel is smack in the middle of all the action. Restaurants, cafes and even convenience stores are directly outside the front door. If you’re in Graz to sight-see, then we couldn’t recommend this place enough. The staff were extremely friendly and helpful. We were stuck without a dinner reservation, and the lady at reception pointed us straight over the road for the best Austrian dinner experience we could have asked for. We will be back.

Not much to dislike about it. Perhaps the age of the building was beginning to show. The doors creaked a lot, as did the floorboards, making it tricky to sneak in quietly at night. All that said, we found the age charming and thought it added to our experience in the old part of town.

Such a lovely hotel, in the best location with friendly and helpful staff. I chose it for its historic style and we were not disappointed. The room (comfort double) was about 15ft 4.5m high, the bed large and comfortable with lots of space and a mirror at the table for my girlfriend to get ready. This was missing at 2 other hotels on the trip, so well done for that... The bathroom had been updated and with a good shower (took awhile to get hot, but got there..). Would definitely stay here again. Thank you.

Only minors, really. Wooden floor needs some love. Creaks and groans when walking around the room. TV is due for an upgrade to a larger 4k screen with access to the ports. Include local taxes in the cost instead of on arrival. The breakfast area needs another coffee machine.

Good location in centre of town. Walk to restaurants and local sites. Airy, light central atrium for breakfast.

Room was very dark with one chocolate brown wall and one window to rear walls. Possible window to central atrium closed off - could be reinstated, if privacy an issue, curtains, blinds or one way glass. Bathroom had no window so need light for night visit. Shower over bath had no curtain or screen so water can go on floor.

The room was simple but very clean and quiet. I was impressed by the lack of noise despite the hotel’s amazing location right next to Hauptplatz. My view was amazing, I could see the famous clock tower every morning!! Most city hotels have tiny showers due to lack of space but I was pleasantly surprised by the size and water pressure. Breakfast was enjoyable and, as a Brit, I was pleased with the tea station and quality of the tea bags (European hotels often get English Breakfast wrong…) I couldn’t believe how easy it was to get the tram direct from the train station to the hotel’s doorstep. Definitely the place to stay if you are wanting to explore Graz with ease!

The floors were VERY squeaky. I was luckily on the top floor so I’m not sure how much of an issue that may be for others on lower floors. As a solo female traveller, my safety is highly important to me and I appreciate when my rooms have multiple security measures – my room only had a small push-in lock. It was perfectly effective, but a chain may have put my mind at ease more!

Situated right in the historic centre of Graz, this elegant, old building is an ideal place to stay. The plant lined atrium is impressive and the room was clean and comfortable. Staff were friendly and helpful. Really good choice for breakfast. Trams running along the street outside are free within the historic core. The main sights are within easy walking distance and there’s a great choice of restaurants nearby. The rooftop bar/cafe of the K &O store next door is worth a visit for a drink or lunch with a view.

Nothing

LOCATION, LOCATION, LOCATION, breakfast was also very nice, the staff are polite, a bit tricky to get the car in front for the check in, but everything else was really nice. Suggest if coming by car to go directly to the designated garage and bring your luggage from there since it is very close, avoid the unnecessary issues with parking in front of the hotel in a tram operated street.

I honestly could not remember at this moment :)

The hotel is in an old building a moments walk from the main square of Graz, the hotel entrance is very stylish and the reception staff are very polite and helpful with recommendations for restaurants etc. My room was very clean and well equipped with a kettle, tea and coffee and a refrigerator/mini-bar, also the room has air-conditioning which was very pleasant in last weeks humidity, the room was cleaned daily to a high standard. The bathroom was very clean and well equipped, and the shower was powerful, again the bathroom was cleaned to a high standard every day. The hotel has a good cocktail bar in it, which was a pleasant place to visit, I didnt try the breakfast but it looked very good. The hotel is near to the main restaurant/cafe/bars and sights of the "old town" and is also a moments walk to the tram stops in the square if you want to visit the wider city.

Nothing.

The location was great, the parking was easy. The room was huge and had a piano, which my daughter loved. We had a view of the famous clock! The staff was also friendly.

I didn't like the shower/tub. A bit slippery, no grab bar. I'm never sure whether to sit or stand in those doorless tubs. The bed was a bit uncomfortable, and the spacious living room could have used some more comfy chairs.

This hotel exudes old fashioned elegance, subtly updated, from the moment you walk through the door. Our room was spacious and beautifully decorated with a wall mural concealing the entrance to the ensuite. The central atrium with it plants is an amazing feature. Very good and plentiful breakfast.

Tea/coffee facilities especially milk for English like us!!